Employee Relations Advisor (100% Remote)

Our Customer is a business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. They are laser-focused on their customers, live and breathe innovation, and champion those who dare to dream. Their Mission is powering prosperity around the world. They do it by attracting the world’s top talent, bringing vital partners into their global platform, and leaving the world a better place through exceptional corporate citizenship.

Our Customer is seeking an Employee Relations Advisor on a contract basis to investigate concerns involving alleged violations of the Code of Conduct & Ethics and their policies. This position is 100% remote and will be supporting staff in the San Diego, CA offices.

Responsibilities:

Candidates must have deep, hands-on Employee Relations (ER) expertise and broad experience navigating a diverse range of complex workplace issues. The ideal candidate should be able to hit the ground running, independently manage complex ER matters, and bring established subject matter expertise without requiring significant training or development in core ER competencies. Manage a heavy caseload of employee escalations (for example, workplace conflicts, concerns about an unfair or negative work environment, consultations on corrective action), working both autonomously and with others, including other members of the Ethics & Investigations team, Intuit's HR Connect team, HR Business Partners, and managers and employees. Work on special projects, as assigned (for example, drafting and updating playbooks and protocols, revising policies and drafting manager guides) Build capability for managers through individual cases and projects.

Required Skills:

• 5+ years of Employee Relations or equivalent experience
• Extreme ownership of execution and operational excellence, including following and contributing to updates to protocols and playbooks and use of technology to manage cases
• Strong interpersonal skills and the ability to interact and communicate verbally and in writing effectively with leaders, members of management, and employees
• Strong critical thinking and analytical skills
• Ability to build human connections easily and deep emotional intelligence and objective empathy
• Data-driven mindset, including using data to better understand case and organizational insights
• The ability to see situations from all perspectives and work through conflicts and complex performance concerns for the best possible outcomes for everyone involved, with consultation and oversight from more senior team members or managers
• Top soft Skills: Conflict Resolution, Communication & Influence, Problem Solving.
• Learning and growth mindset, including understanding trends and continuously seeking to improve yourself and the experience for employees

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.