Employee Relations Advisor (Remote - West Coast)

Our Customer is a business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. They are laser-focused on their customers, live and breathe innovation, and champion those who dare to dream. Their Mission is powering prosperity around the world. They do it by attracting the world’s top talent, bringing vital partners into their global platform, and leaving the world a better place through exceptional corporate citizenship.

We are seeking an Employee Relations Advisor on a contract basis to help support our Customer's business needs. This role is remote on the West Coast.

Responsibilities:

• Manage a high-volume caseload of employee relations (ER) escalations, including workplace conflicts, concerns around work environment, and consultations on corrective actions
• Independently assess and resolve complex ER cases while partnering with Ethics & Investigations, HR Business Partners, HR Connect, managers, and employees
• Conduct thorough case analysis, document findings, and recommend appropriate resolutions aligned with company policies and best practices
• Provide guidance and coaching to managers on handling employee relations issues and performance concerns
• Collaborate cross-functionally to ensure consistent and fair application of policies and procedures
• Identify trends and insights from ER cases to inform organizational improvements and risk mitigation strategies
• Contribute to and support updates to ER playbooks, protocols, policies, and manager guides
• Participate in special projects to enhance employee experience, operational processes, and ER effectiveness

Skills and Qualifications:

• 5+ years of Employee Relations experience with strong, hands-on expertise across a wide range of workplace issues
• Proven ability to manage complex and sensitive cases with minimal supervision (ready to hit the ground running)
• Strong conflict resolution skills with the ability to navigate difficult conversations and drive fair outcomes
• Excellent communication and influencing skills, both written and verbal, across all levels of the organization
• Strong critical thinking and problem-solving abilities
• High emotional intelligence with the ability to build trust and demonstrate objective empathy
• Data-driven mindset with experience leveraging insights to inform decisions and identify trends
• Ability to balance multiple perspectives and resolve complex employee and organizational challenges
• Strong ownership mindset with a focus on execution and operational excellence
• Ability to work effectively in fast-paced, dynamic environments

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.