Employee Relations Business Partner (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling their mission to grow and empower local economies.

We are seeking an Employee Relations Business Partner on a contract basis to help support our Customer's business needs. This role is 100% remote.

Responsibilities:

• Partner with assigned business organizations and designated HRBPs to provide employee relations guidance and advice.
• Support and coach managers in developing, delivering, and monitoring Performance Improvement Plans (PIPs), while reviewing complaints or concerns regarding the process.
• Consult business leaders on properly interpreting policies and procedures in a fair and consistent manner.
• Conduct escalated employee performance management, involuntary terminations, employee engagement activities, employee concerns, mediated conversations, and listening sessions.
• Capture metrics and data points to ensure consistent processes across functions within the Go-To-Market team, including Global Sales and Merchant Strategy & Operations.
• Provide regular updates to business and HR leaders, including recommendations on areas of opportunity.
• Contribute new ideas for continuous improvement, including process enhancements that reduce costs, strengthen satisfaction, and improve effective service delivery.
• Support operationalizing and building efficiency within employee relations processes, policies, and procedures.
• Participate in the implementation of strategic initiatives involving employees and leaders.

Skills and Qualifications:

• Bachelor’s degree preferred, or equivalent relevant experience.
• Minimum 3 years of employee relations experience, ideally focused on employee relations, employment law, or HRBP/People Partner work.
• Strong interpersonal skills with outstanding written and verbal communication abilities, combined with high emotional intelligence (EQ).
• Proven ability to collaborate effectively with multiple levels of leadership, Legal, HRBPs, and other stakeholders.
• Experience with HR Information Systems (e.g., Workday, ServiceNow) and case management software (e.g., HR Acuity).
• Strong problem-solving skills with a bias for action and the ability to ask the right questions.
• Flexible, organized, and able to shift priorities quickly.
• Customer service mindset with exceptional follow-through and attention to detail.
• Well-versed in federal employment law and able to research relevant state legislation as needed.
• Willingness to travel occasionally as required.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.