Employee Relations Business Partner (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking an Employee Relations Business Partner on a contract basis who will serve as a neutral intermediary between employees and leadership, supporting a variety of employee relations functions within a go-to-market organization. This includes performance management, conflict resolution, policy adherence, and data reporting. The role will contribute to the efficiency and consistency of employee relations processes across global teams. This role is 100% remote.

Responsibilities:

• Partner with designated HR Business Partners and business leaders to provide guidance on employee relations matters
• Support and coach managers on delivering and monitoring Performance Improvement Plans
• Manage and mediate employee complaints, concerns, and performance issues
• Consult on the interpretation and application of HR policies and procedures to ensure fairness and compliance
• Facilitate listening sessions, mediated conversations, and employee engagement activities
• Capture and analyze metrics to identify trends and areas for improvement in employee relations
• Support the standardization of employee relations processes and best practices
• Recommend process improvements that enhance service delivery and reduce costs
• Collaborate with Legal, HRBPs, and leadership teams on escalated employee issues
• Help build scalable processes to support business growth and HR alignment
• Participate in cross-functional projects and initiatives as needed

Skills and Qualifications:

• Bachelor's degree or equivalent relevant experience
• Minimum 3 years of experience in employee relations, employment law, or HR business partner roles
• Strong interpersonal and communication skills (both written and verbal)
• High emotional intelligence and discretion in handling sensitive matters
• Experience with HRIS and case management systems (e.g., Workday, ServiceNow, HR Acuity)
• Organized and adaptable, with a strong sense of urgency and attention to detail
• Strong problem-solving skills and a proactive mindset
• Knowledge of federal employment law; ability to research and apply state-specific regulations as needed
• Occasional travel may be required

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.