People Operations Coordinator II (100% Remote)

Our Customer is a tech real-estate marketplace company with a portfolio of the largest and most vibrant real estate and home-related brands on the web and mobile. The company’s brands focus on all stages of the home lifecycle: renting, buying, selling, financing and home improvement. They are committed to empowering consumers with unparalleled data, inspiration and knowledge around homes, and connecting them with the right local professionals to help.

Our Customer is seeking an Employee Service Coordinator on a contract basis to execute and support HR operations and transactions through Workday, ServiceNow HRSD, and other internal systems.

Your day-to-day will focus on driving data accuracy, process consistency, and timely resolution of employee inquiries. You'll be a key player in enabling seamless onboarding, organizational changes, and recurring HR programs.

This role is 100% remote.

Responsibilities:

• Support and process HR transactions within a tiered service delivery model in partnership with Tier 1 and cross-functional teams
• Monitor and manage the Employee Service Center ServiceNow queue, resolving Tier 2 tickets and meeting SLA and case closure goals
• Manage high-volume HR transactions, including hires, job changes, reorganizations, and compensation updates
• Process and maintain employee lifecycle changes in Workday with a high degree of accuracy and data integrity
• Complete routine audits to ensure accuracy and compliance
• Support offer approvals and initiate and manage background checks
• Communicate delays, issues, and compliance concerns to recruiters and hiring managers
• Maintain strict confidentiality of sensitive employee and candidate information
• Perform additional HR operational duties and special projects as assigned

Skills and Qualifications:

• 2-3 years of experience using Workday, specifically supporting core HR and employee lifecycle transactions
• Experience managing high-volume HR transactional work
• Prior experience in HR operations, shared services, or employee support environments
• Experience managing high-volume queues in ServiceNow
• Familiarity with SLA-driven support models
• Process improvement mindset with the ability to identify and recommend workflow enhancements
• Experience in maintaining and resolving cases within a ticketing system environment
• Strong attention to detail with a consistent track record of delivering accurate work
• Strong organizational skills with the ability to manage multiple requests and shifting priorities
• Ability to work independently in a remote environment while collaborating effectively with cross-functional teams
• Demonstrated ability to quickly learn new systems, tools, and workflows
• Strong written and verbal communication skills with professional stakeholder engagement
• Proven ability to manage confidential information with discretion and integrity

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.