Enterprise Account Manager (NYC/Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking an Enterprise Account Manager on a contract basis to support their business needs. On-site in New York City is preferred; however, candidates from other locations will also be considered.

Responsibilities:

• Support onboarding of new locations including creating bulk upload sheets and submitting work orders
• Coordinate with cross-functional teams to ensure successful activation of new merchants
• Submit and manage catalog and menu build tickets to support onboarding and updates
• Handle inbound requests related to menu and catalog issues and route to appropriate teams
• Manage and track tickets across systems including catalog, integrations, analytics, and data engineering
• Support monthly and quarterly accounting reporting for self-delivery merchants
• Prepare and send weekly reports and respond to ad hoc reporting requests
• Run test orders to validate system functionality and identify issues
• Troubleshoot technical issues and resolve backend invoicing concerns
• Address merchant issues and provide solutions to improve experience
• Manage multiple ongoing tasks and tickets in a fast-paced environment

Skills and Qualifications:

• Experience working with ticketing systems such as Jira
• Experience with Salesforce or similar CRM platforms
• Strong organizational skills with the ability to manage multiple priorities
• Strong problem-solving and troubleshooting skills
• Strong communication skills and ability to work cross-functionally
• Experience with reporting and data analysis
• Attention to detail and ability to handle operational workflows efficiently
• Ability to work in fast-paced, high-volume environments

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.