Experience Services Concierge (onsite in Miami, FL)

Our client is a leading professional services firm that specializes in real estate and investment management. Our client shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. Our client is a Fortune 500 company with annual revenue of $18.0 billion, operations in over 80 countries, and a global workforce of more than 93,000 as of December 31, 2019.

Our Customer is seeking an Experience Services Concierge on a contract basis to help support their ongoing business needs. This role is on-site in Miami, FL.

The Experience Services Concierge is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will be responsible for delivering exceptional guest experiences through face-to-face engagement, proactive communication, and exceptional service. They will ensure that a seamless, consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.

Responsibilities:

• Enthusiastically welcome guests, anticipate needs, and assist with arrivals, departures, and office orientations
• Engage visitors, employees, and callers in a warm, timely, and helpful manner
• Maintain a visible and proactive presence across the workplace; regularly walk the site to assist customers and guests
• Effectively match available services to guest needs
• Act as a local expert, offering recommendations on cuisine, hotels, attractions, and events
• Build and maintain connections within the hospitality industry
• Collaborate with clients, customers, and support teams to proactively identify needs and deliver creative solutions
• Remain familiar with all services on-site and work with facilities management to ensure a hospitality-centered environment
• Coordinate with various teams to ensure seamless operations for meetings and events
• Demonstrate professionalism, confidence, responsiveness, and outstanding customer service skills
• Support meeting setups, reception coverage, and personal support tasks
• Serve as a central point of contact for wayfinding, service information, and activity coordination
• Monitor and implement service standards to consistently meet or exceed expectations

Qualifications

• 1–2 years of customer service or hospitality-related experience
• Strong interpersonal skills; thrives on creating positive experiences for others
• Flexible and adaptable with a positive attitude toward shifting daily priorities
• Excellent communication skills, both written and verbal; fluency in English required
• Proven ability to multitask and prioritize while ensuring accuracy and service consistency
• Comfortable working with a variety of IT tools and platforms
• Proficient in Microsoft Office Suite, including Teams, Excel, PowerPoint, Word, and Outlook

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements), Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.