Workplace Associate - Front Desk (Seattle, WA)

Our client is a leading professional services firm that specializes in real estate and investment management. Our client shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. Our client is a Fortune 500 company with annual revenue of $18.0 billion, operations in over 80 countries, and a global workforce of more than 93,000 as of December 31, 2019.

We are seeking a Workplace Associate on a contract basis to help support their ongoing business needs. This role is on-site in Seattle, WA.

The Workplace Associate provides comprehensive workplace management services to create a best-in-class experience while supporting routine facility operations. As the first point of contact at Reception, this pivotal role delivers authentic service experiences that strengthen the bond between the company, the clients, and their guests. The position involves continuous monitoring of facility conditions, procurement management, work order coordination, and welcoming employees with genuine hospitality. This role maintains smooth operations through exceptional customer service, thoughtful administrative support, and execution of duties to the highest professional standards.

Responsibilities:

Site Operations

• Create a comfortable, welcoming, and hospitable environment for employees and guests
• Handle internal and external communications, including monitoring the main phone line
• Anticipate client needs through observation to create memorable experiences
• Perform additional responsibilities as assigned by the Facilities Manager
• Support the Workplace Management team with tactical planning and daily operations
• Provide facility-specific assistance to the project management team
• Schedule, coordinate, and communicate maintenance activities
• Manage internal and build work order systems and invoice processing

Workplace Experience

• Provide authentic, caring, and timely services to create a welcoming environment
• Serve as a solution provider by directing teammates and guests to appropriate points of contact
• Monitor office/facility conditions continuously
• Ensure appropriate follow-up with teammates and stakeholders
• Provide direction to vendors and service providers to ensure excellent coordination of work
• Assist with meeting and conference room reservations

Visitor Management

• Deliver personable and efficient visitor registration services
• Ensure regulatory compliance in visitor access systems
• Execute emergency response plans when necessary to ensure the safety of clients and guests

Kitchen Management

• Maintain the cleanliness of the kitchen and break areas
• Monitor and stock snacks, drinks, paper goods, and utensils
• Place orders for kitchen supplies as needed
• Ensure proper functioning of beverage machines and coordinate repairs when necessary

Mail Services

• Organize the receipt and delivery of mail and courier services
• Manage mail distribution
• Process outgoing packages and overnight deliveries

Compliance

• Administer and maintain badge access for the office
• Support budgetary requests, analysis, and reporting
• Follow all HSSE guidelines

Skills and Qualifications

• Associate's degree in facilities management, building management, business, or related field; OR
• 2+ years of experience in Facility or Property Administration
• Advanced proficiency in Excel for customizing administrative reports
• Superior customer service skills
• Ability to maintain professionalism in stressful situations
• Effective planning and time management skills
• Ability to multitask and work independently
• Experience with Corrigo or other CMMS/Automated Work Order systems
• Proficiency in Microsoft Office applications
• Strong written and verbal communication skills
• Excellent organizational abilities and collaborative approach

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.