Fast Lane Merchant Setup & Operations Contractor (Onsite - NYC Metro)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our customer is seeking a Fast Lane Merchant Setup & Operations Contractor on a contract basis to support their business needs. This role is Onsite at NYC Metro.

Overview:

• We are looking for a full-time contractor to support merchant outreach, pitch coordination, and close activities for Client’s Fast Lane pilot.
• Fast Lane is a new customer experience designed to help customers get their favorite lunch items from popular restaurants faster during peak lunch hours.
• It creates a dedicated storefront for participating merchants with a smaller set of top-performing SKUs, paired with logistics, merchandising, and merchant prep levers to improve lunch delivery speed and reliability.

Program Goal

The goal is to have 20 Fast Lane merchants onboarded by the end of December.

The contractor should be local to the pilot market and able to travel to participating merchant locations as needed.

Exact location is still TBD, but potential markets may include Chicago, Atlanta, or NYC.

What You’ll Do

• Conduct merchant outreach You will receive a merchant lead list and help move merchants through the outreach funnel by:
• Reaching out to account managers or merchants directly, depending on the outreach path provided
• Following up if there is no response after 3 days
• Scheduling pitch calls
• Tracking outreach status and next steps
• Escalating blockers during daily check-ins

Support pitch and close process You will help support pitch calls and merchant close activities, including:

• Preparing merchant-specific context before calls
• Preparing merchant-specific context before calls
• Joining pitch calls when helpful
• Tracking merchant questions and follow-ups
• Confirming required store details once a merchant agrees to participate
• Helping move merchants from interested to closed won

Maintain sales pipeline tracking You will keep the merchant outreach and close tracker up to date, including:

• Merchant name Managed or unmanaged SMB Account rep or merchant contact
• Outreach status
• Follow-up date
• Pitch meeting date
• Merchant questions or objections
• Closed win status
• Next steps and owner
• Meeting Cadence
• We will meet daily for a short check-in to review outreach progress, merchant responses, pitch pipeline, blockers, and next steps.

What Success Looks Like

• Success means helping build a strong merchant pipeline and closing enough participating merchants to support the goal of onboarding 20 Fast Lane merchants by the end of December.
• This includes keeping outreach moving, scheduling pitch meetings quickly, following up consistently, and helping merchants get to a clear yes/no decision.
• Ideal Candidate The ideal candidate is organized, proactive, and comfortable communicating with merchants, account managers, and internal Client teams.
• You should be comfortable with:
• Conducting structured outreach and follow-up
• Coordinating meetings
• Preparing for merchant pitch conversations
• Tracking details across spreadsheets and internal tools
• Communicating clearly with internal and external stakeholders
• Driving a sales or outreach process from lead list through close Restaurant, marketplace, operations, or sales experience is a plus, but not required.
• The most important qualities are ownership, clear communication, follow-through, and comfort moving merchants through an outreach and close process.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.