Field Resource & Capacity Manager

The Mom Project is excited to partner with Karl Storz Endoskope in their search for a Field Resource & Capacity Manager. This role is 100% remote.

Since its beginnings in 1945, the KARL STORZ family company has grown into a global manufacturer and distributor of endoscopes, medical instruments, and devices. We are no giant on an international scale but a leader in the things that matter: creativity, flexibility, and expertise.

Our range of endoscopic instruments for human medicine, veterinary medicine, and industrial endoscopy now includes more than 15,000 products. The most recent KARL STORZ developments are in digital documentation systems and comprehensive operating room concepts. As a system supplier, the company combines its expertise in endoscopy with software solutions to achieve integration in the operating room and to support clinical processes and resource management.

Job Purpose and Core Tasks

Develop and deploy workforce management strategies nationwide. Partner with managers in identifying demand, then propose and schedule resources to meet the demand. Ensure the right number of skilled resources are in place at the right time to handle forecasted workload. Identify gaps in coverage and propose solutions for the best customer experience.

Responsibilities:

• Align availability, forecast, and demand
  • Forecasts demand, identifies availability, schedules resources to meet demand
  • Create best capacity plan for our business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, and Cost Effectiveness
  • Identifies opportunities to improve the balance of workload between sites and works with key stakeholders to develop procedures and business rules to achieve desired results.
  • Works closely with leadership to ensure resources are adequate to deliver a successful customer experience
  • Initiates the design, development, and implementation of projects that optimize staffing, scheduling, shifts.
  • Co-manages a resource database to measure performance of all resources for each technical discipline.
  • Reports weekly and monthly on need, forecast, and capacity
• Collaborates cross functionally
  • Establishes a regular cadence with leads and managers to communicate performance, forecasts, insights, and recommendations
  • Creates a communication Framework by which national managers can effectively request and schedule resources
• Resource Partnership Manager
  • Analyze and optimize spend and utilization metrics associated with 3rd party resources
  • Formalize working relationships with 3rd party supplemental labor forces, which serve to fill internal resource gaps when needed
  • General business development with partners
• Infrastructure Management
  • Administrates a workforce planning toolset, both digital and non-digital.
  • Oversees the infrastructure to perform the functions of the role.

Minimum Knowledge, Education and Skill Requirements

Required

• A Bachelor’s degree (Finance or Business preferred) OR 10-15 years of relevant work experience
• Requires at least 3-5 years relevant experience with Workforce Management tools
• 3-5 years of project and program management experience
• Proven track record in process improvement
• Comfort in ambiguous or high stress situations
• Track record of working collaboratively in a matrix-ed environment
• Demonstrated outstanding personal leadership
• Demonstrated pattern of intellectual curiosity
• A true team player with excellent interpersonal skills and the ability to work with executives both within the company, its partners, and its clients
• A sense of urgency and impatience with the status quo
• Excellent communication and organizational skills, proven
• Highest standards of ethical behavior
• Excellent at multitasking

Preferred

• Knowledge and experience in the medical device and/or healthcare marketplace
• Six Sigma Certification
• PMI Certification
• Business Analytics/Risk Management
• Workforce Certification
• Knowledge and experience in technical market segments

BENEFITS:

• Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!*
• 3 weeks vacation, 11 holidays plus paid sick time*
• Up to 8 weeks of 100% paid company parental leave**
• 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
• Section 125 Flexible Spending Accounts
• Life, STD, LTD & LTC Insurance
• We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
• Fitness reimbursement of up to $200 annually
• Employee referral program of up to $2,000 per hire
• And much more!

*Field sales, internships, and part-time employees are not eligible except where required by state law.
Non-employees, including temporary workers and consultants, are not eligible to participate in the KARL STORZ benefits program.
**To include, maternal/paternal leave, adoption, and fostering of a child.

KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.

KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.

The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.

KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.