Field Support Technician

Our client is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. Their mission is to realize the potential of their clients, professionals and partners by building the real estate solutions of the future.

“From instilling confidence in today’s decisions to re-imagining tomorrow’s spaces, we thrive in complex and ever-changing environments.” The have over 500 offices in more than 100 countries, employ over 115,000 people and support 95 of the Fortune 100 companies.

We are seeking a Field Support Technician on a contract basis to support our Customer’s business needs. This role is onsite in New York, NY.


Responsibilities:

• Utilize ServiceNow as the primary ticketing tool to manage IT support requests efficiently as well as monitor the ticket queue.
• Develop and maintain Standard Operating Procedures (SOPs) and documentation for IT processes.
• Offer telephony (VoIP) support using Vonage system
• Provide support for laptops, desktops, peripherals
• Collaborate with multiple teams to troubleshoot and resolve user issues promptly.
• Take initiative in creating and following processes to enhance service delivery.
• Travel to other NY sites (Brooklyn, Manhattan) nearby to provide support as needed.
• Act as the point person for dispatching 3rd party vendors to external sites, guiding them through required tasks over the phone.
• Manage and support vendors, ensuring quality service delivery.
• Provide training to other team members as needed
• Troubleshoot printer issues, network printing, IP printing and Pharos, network and wi-fi

Qualifications:

• 5+ years of experience
• Proven ability to work independently and as part of a small team
• Strong customer service orientation with a proactive approach
• Excellent communication skills, with the ability to take detailed notes and manage incident requests effectively
• Solid understanding of network concepts, including IP, network printers, and configuring
• Understanding of VoIP telephony support (Such as Vonage or equivalent)
• Basic understanding of IP Printing configurations, as well as enterprise print solutions
• Windows Desktop Administration
• Knowledgeable in IT fundamentals and keen on continuous learning
• Must have reliable transportation or ability to travel to other locations
• Microsoft Office Suite, IP Printers, and Phone systems experience
• ServiceNow is preferred
• Prior experience in a Managed Service Provider (MSP) setting is preferred

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

Please note: In order to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.