Field Support Technician - Albuquerque, NM

Our client is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. Their mission is to realize the potential of their clients, professionals and partners by building the real estate solutions of the future.

“From instilling confidence in today’s decisions to re-imagining tomorrow’s spaces, we thrive in complex and ever-changing environments.” The have over 500 offices in more than 100 countries, employ over 115,000 people and support 95 of the Fortune 100 companies.

We are seeking a Field Support Technician on a contract basis to support our Customer’s business needs. This role is 100% remote in Albuquerque, NM.

This role will work with senior managers and executive sponsors to initiate and lead data management projects and programs supporting strategic business in Global Workplace Solutions (GWS). This is predominantly mobilizing new client accounts and expansion/transformation of existing accounts. This individual will collaborate with a cross-functional team of subject matter expert (SMEs) resources charged with establishing operational capability for service delivery teams.

The purpose of this position is to provide complex research, system data management/analysis, reporting, and coordination of data for client outsourcing programs.

Responsibilities:

• Provides level I & II end-user support for software and hardware issues
• Oversees the daily operations of the local area network
• Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals
• Troubleshoots Desktop Virus and malware issues
• Performs service administration tasks for software and hardware products to ensure manufacturer warranty
• Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance
• Provides recommendations of program changes to correct software problems
• May provide informal assistance such as technical guidance and/or training to coworkers
• May coordinate work and assign tasks

Qualifications:

• 2-3 years of relevant work experience
• Level I – II desktop support experience
• Superb communication - Ability to communicate and collaborate with broad audiences
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
• Ability to comprehend, analyze, and interpret situations
• Ability to solve problems involving several options
• Relevant certifications are desired

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program

Please note: In order to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.