Financial Analyst (Hybrid - Warren, MI)

A partner of The Mom Project in the automotive industry is seeking a contract Assistant Website Manager to help support their business needs. A partner of The Mom Project in the automotive industry is seeking a contract Financial Analyst to help support their business needs.

Responsibilities:

• Forecast daily, weekly, monthly, and interval contact volumes, handle times, staffing requirements, and production metrics by group
• Report forecasted vs. actual performance and provide insights on variances
• Create, modify, and maintain forecasting models to predict contact center impacts based on operational assumption changes
• Partner with internal stakeholders to perform impact analysis for proposed contact center changes
• Collaborate with data suppliers to validate inputs and improve the accuracy of forecasting data sources
• Partner with supplier performance management and business performance management teams to improve service levels and operational efficiencies
• Conduct analyses, develop conclusions, and present findings and recommendations to management
• Research and apply new forecasting techniques, industry best practices, tools, and process improvement opportunities
• Support short-term and long-term financial forecasting and budgeting in partnership with business teams
• Develop innovative solutions that drive financial savings and hold business partners accountable for results
• Perform variance analysis to evaluate forecast performance and improve model accuracy
• Develop and maintain reporting tools to monitor trends and support ongoing forecasting insights

Skills and Qualifications:

• Bachelor’s or Associate degree preferred but not required (relevant experience accepted)
• 2+ years of forecasting, reporting, or analytics experience (non-accounting)
• Experience with workforce strategies and/or contact center forecasting preferred
• Strong analytical and problem-solving skills with the ability to interpret operational trends and performance drivers
• Strong communication skills with the ability to present insights and recommendations to management
• Proficiency in MS Excel required
• Experience with Power BI and/or Nice/IEX workforce tools preferred
• Experience developing and maintaining forecasting/reporting models and dashboards
• Ability to collaborate cross-functionally and manage multiple priorities in a fast-paced environment
• Familiarity with SQL, Power BI, Minitab, or Clarabridge preferred

Hours and Location:

• Monday - Friday, 40 hours/week
• Hybrid Role - Tues, Weds, Thurs in-office in Warren, MI
• Mon and Fri WFH

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.