Franchise Sales Operations Specialist (Remote/Phoenix, AZ)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking an Franchise Sales Operations Specialist on a contract basis to help support our Customer's business needs. Candidates near Phoenix may work in-office, but remote U.S. applicants are also welcome.

This role supports an Enterprise Franchise Sales team by driving revenue-generating activities, accelerating deal progress, and ensuring a seamless experience for franchise partners. The position requires strong coordination, communication, and operational execution to help move opportunities through the pipeline and support ongoing sales cycles.

Responsibilities:

• Support revenue growth by helping close outstanding franchise opportunities and advance deals through the sales pipeline.
• Coordinate with Sales, Onboarding, and cross-functional partners to ensure timely contract completion and activation progress.
• Manage day-to-day franchise communications, follow-ups, and status reporting to maintain internal visibility.
• Assist in sales enablement tasks, including updating work orders in Salesforce and tracking performance metrics.
• Conduct store and partner audits to uncover re-engagement or expansion opportunities.
• Document learnings, workflow updates, and process improvements to enhance team efficiency and scalability.

Skills and Qualifications:

• 2-4 years of experience in sales support, account management, or business operations within a fast-paced environment.
• Strong verbal and written communication skills; bilingual English/Spanish is preferred.
• Experience supporting pipeline activities and working with CRM systems; Salesforce familiarity is a plus.
• Proven ability to collaborate across functions and execute independently.
• Strong organization and attention to detail with the ability to manage multiple priorities.
• Adaptable, resourceful, results-driven, and comfortable working in ambiguous, high-growth settings.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.