Front Office Specialist (Richardson, TX)

Our mission-based Not for profit seeks a full-time Front Office Specialist to deliver outstanding customer service to our patients and assist with front office operations. You will join a dynamic team of two other Specialists in our Richardson, Texas clinic.

If you have worked in a medical office previously, but did not enjoy working with insurance, this may be the position for you! As a nonprofit organization, we do not bill Medicare or insurance. We serve our patients without charging them.

The ideal candidate will have excellent written and verbal skills, adapt easily to change in a fast-paced environment, be detail-oriented with a talent for accuracy, genuinely enjoy helping others, smile easily and often, want to learn new skills, and excel at accomplishing tasks. This is a 32-hour, four-day work week (off Fridays), full-time position with benefits.

Responsibilities: This position involves a variety of tasks, including:

· Leads with positivity and provides excellent customer service.

· Completes reception tasks and lobby maintenance.

· Maintains the clinical schedule of speech-language pathologists and patient database.

· Manages referral process, ensuring patient evaluations are scheduled timely.

· Sends reminder emails and texts for patients' appointments.

· Monitors and manages multiple email inboxes.

· Creates weekly reports on tasks accomplished.

· Maintains patient and contact information in Salesforce, our customer relationship management software.

· Coordinates well with the team to ensure all tasks are completed on time and accurately.

· Assists with group activities and events.

Requirements:

· Successful previous medical office experience is a plus.

· Excellent verbal and writing skills.

· Proficient in Microsoft Office Suite.

· Experience with Adobe Premiere Pro, Canva, Salesforce, and Practice Perfect is a plus.