Front Office Specialist

Our organization seeks a full-time Front Office Specialist to deliver outstanding customer service to our patients and assist with front office operations.

You will join a dynamic team of two other Specialists in our Richardson, Texas clinic.

If you have worked in a medical office previously, but did not enjoy working with insurance, this may be the position for you! As a nonprofit organization, we do not bill Medicare or insurance. We serve our patients without charging them.

The ideal candidate will have excellent written and verbal skills, adapt easily to change in a fast-paced environment, be detail-oriented with a talent for accuracy, genuinely enjoy helping others, smile easily and often, want to learn new skills, and excel at accomplishing tasks. This is a 32-hour, four-day work week (off Fridays), full-time position with benefits.

About Our Organization…

Our mission is to help people with Parkinson’s REGAIN and RETAIN their speech and swallowing. An estimated ten million people worldwide live with Parkinson’s, and ninety percent need our services.

Core Responsibilities

• Leads with positivity and provides excellent customer service.
• Truly values being on a team that makes the lives of people with Parkinson's better.
• Completes reception tasks and lobby maintenance.
• Maintains the clinical schedule of speech-language pathologists and patient database.
• Assists with the referral process, ensuring patient evaluations are scheduled in a timely manner.
• Sends reminder emails and texts for patients' appointments.
• Monitors and manages multiple email inboxes.
• Creates weekly reports on tasks accomplished.
• Maintains patient and contact information in Salesforce, our customer relationship management software.
• Coordinates well with the team to ensure all tasks are completed on time and accurately.
• Assists with group activities and events

Qualifications/Skills

• Successful previous medical office experience is a plus.
• Excellent verbal and writing skills.
• Proficient in Microsoft Office Suite.
• Experience with Adobe Premiere Pro, Canva, Salesforce, and Practice Perfect is a plus

Company Benefits/Perks

• Four-day workweek - closed Fridays
• Medical, vision, dental insurance
• 401k with 5% match after one year