Global Events Program Manager (NYC - Flatiron District)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a contract Global Events Program Manager to help support our Customer's business needs. This role will play a key role in developing event management processes, guidelines, and policy. You will act as a centralized source to manage program development from ideation to execution, ensuring that goals are met. You will work closely with a wide array of internal teams as well as external partners. This role will partner closely with the in-office Workplace team, as well as the Physical Security Team, Executive Business Partners, IT and AV, Employee Resource Groups, and business leaders, to provide an Events program and services that improve the overall employee experience. This contract role is flexible and hybrid, and you will report to the Senior Manager of Employee Experience.

This role is onsite in NYC (Flatiron District).

Responsibilities:

• Lead all NYC event requests from end-to-end, ensuring seamless execution and high stakeholder satisfaction.
• Deliver white-glove planning support for NYC-based events with 50+ attendees, ensuring elevated hospitality and flawless execution.
• Manage a team of contingent event specialists, leading weekly meetings, monitoring event progress, reviewing weekly timecards, and overseeing hiring/contract extensions.
• Foster strong cross-functional partnerships with Workplace, AV, Security, and other stakeholders for seamless planning and execution.
• Maintain a centralized data and reporting system for all global events, incorporating customer feedback and analytics to drive continuous improvement.
• Strategically oversee large-scale and high-impact events, managing timelines, budgets, resourcing, and execution across all hubs.
• Maintain and improve SOPs, SLAs, and KPIs to ensure consistent service quality and scalable delivery across regions.
• Support global tickets during high-volume event days to ensure responsiveness and service continuity.
• Act as a project manager for company milestone events, company anniversary party, and the End-of-Year Celebration.

Skills and Qualifications:

• Bachelor's or equivalent years of experience.
• 4+ years of event program management experience emphasizing facilities, office management, workplace services, customer service, and event management.
• An Owner who thrives in a chaotic and ever-changing work environment.
• Are Customer Obsessed with a passionate drive to delight employees and guests, take initiative, and offer unique solutions that deliver on, and exceed, their expectations.
• Dream Big, and Start Small with a thoughtful process of analyzing data and circumstances to solve problems and reach a well-reasoned solution.
• Have a Bias for Action with an appreciation and understanding of the mission to make sound, timely contributions.
• Strive to be 1% Better daily with your openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
• Choose Optimism and Have a Plan, whether it's a big project or an impromptu task, you are quick on your feet and happy to contribute in a helpful, organized way.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.