Global Operations Associate Project Manager

Our Customer is a leader in hybrid cloud data services. With 10,000+ employees and 110+ offices worldwide, they help customers ensure their data and applications are in the right place at the right time with the right characteristics and capabilities in order to achieve new insights and accelerate innovation. They do this by helping customers build their data fabrics.

We are seeking a Global Operations Associate Project Manager on a contract basis to support our client’s business needs. The Global Operations Associate Project Manager provides the gateway to delivering services, by providing project coordination services and oversight from initiation through delivery for professional services. Associate PMs manage all processes and systems relevant to the successful completion of internal services/organizational goals including reviewing new projects with the Project Managers and Regional Manager, identifying tasks and resourcing requirements, driving customer facing kick off calls supporting the technical teams on delivery. Administering the project to completion by supporting administrative delivery requirements and revenue requirements thru delivery and revenue recognition. This is a strategic role that requires a keen focus on customer satisfaction and internal client relationships with PS Regional Managers, Project managers, Resource Managers that also requires customer focus and soft skills and attention to detail. This is a fast paced and dynamic role that requires critical thinking and a customer first attitude where teamwork and collaboration are a must.

Associate Project Mangers work collaboratively with professionals in several Service functions, with a focus on assisting the Regional Managers (RMs), Program/Project Managers (P/gMs) and Professional Service Consultants (PSCs), client Delivery Partners through the lifecycle of the service projects resulting in successful delivery and customer outcome. Establishing successful relationships are key to a success in this role.

What You’ll Do:
•Review new projects in Pulse application, the client's project management system.
•Work closely with customers and account teams to determine scope of delivery for Professional Services as well
•Work with the Program Managers to obtain dates for scheduling and assist with questions concerning order details
•Work closely with strategic Resource Management team to identify resource skill requirements to identify delivery resources, PSC’s, PM’s and partners
•Update project and task statuses and notes in Pulse
•Maintain detailed notes, status, dates in Pulse for understanding of project delivery status
•Manage and drive backlog to maintain a clean list of deliverable projects
•Participation in new initiatives by providing subject matter expertise, participating in user acceptance testing, possible training content development
•Providing coaching and support to offshore team on transactional deliverables
•Providing support to the PS field so they can successfully focus on technical delivery
•Attention to detail to ensure accurate PS forecasting
•Attention to details to ensure accurate and ON TIM Revenue recognition
•Understanding on invoice rules and needs to support customer invoicing requirements

Must Haves:
•Strong Customer Focus and experience with customer interactions via phone, email, meetings
•Project Management experience or Customer Service background, preferably involving scheduling responsibilities.
•Knowledge of Microsoft Office suite with strong Excel skills.
•Strong oral and written communication skills.
•Strong organization skills and attention to detail
•Ability to work collaboratively within a team environment to meet aggressive goals and pre-defined measurement criteria.
•Strong aptitude for learning new technologies and familiarity with the basic hardware and services the client provides.

Education:
•Bachelor’s degree desired or equivalent job experience

Hours & Location:
M-F, 40 hours/week. This position is 100% remote.

Now for the Perks!
Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.