Global Process Owner (100% Remote)

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

We are seeking a Global Process Owner on a contract basis to help support our customer’s business needs. This role is 100% remote.

Responsibilities:

• Own the day-to-day global end-to-end credit process, including onboarding, credit application reviews, and credit limit management
• Maintain and operate global credit processes to ensure efficiency, compliance, and operational continuity
• Manage the credit lifecycle, including new credit applications, credit line increase requests, account maintenance, case management, and dispute resolution
• Support global credit operations across AMER, EMEA, and APAC while maintaining appropriate risk controls
• Support AI workforce initiatives and automation projects within Credit & Collections
• Collaborate with Engineering, Product, and Revenue AI teams to support AI-driven credit solutions
• Maintain and enhance AI agent procedures and workflows
• Monitor AI agent performance and ensure compliance controls remain embedded within automated workflows
• Identify opportunities for future AI automation and process improvements
• Manage global credit exposure and minimize financial risk across customer portfolios
• Operate within established credit risk frameworks, including credit scoring, credit limit management, and portfolio monitoring
• Partner with Global Risk teams to align credit operations with enterprise risk standards
• Ensure compliance with SOX, audit requirements, and financial control standards
• Serve as the primary point of contact for global credit process inquiries
• Partner with Revenue Operations, Sales, Finance, Legal, and Compliance teams to support business objectives
• Manage day-to-day relationships with business process outsourcing (BPO) partners
• Monitor process performance, investigate operational issues, and support continuous improvement initiatives

Skills and Qualifications:

• Bachelor's degree in Finance, Accounting, Business, Economics, or a related field
• 5+ years of experience in credit, credit risk management, collections, or revenue operations
• Strong knowledge of end-to-end credit management, including credit assessment, credit limits, portfolio management, collections, and dispute resolution
• Experience working with AI, automation, or intelligent workflow solutions in finance or operations
• Strong understanding of financial controls, SOX compliance, audit requirements, and risk management frameworks
• Experience collaborating with Engineering, Product, Operations, and Finance teams
• Experience managing or partnering with BPO or outsourced operations
• Strong analytical skills with the ability to interpret data and measure process performance
• Excellent communication and stakeholder management skills

Preferred Qualifications:

• Experience in advertising, technology, or other high-growth environments with high-volume credit operations
• Experience with AI agents or intelligent workflow solutions supporting credit, collections, or risk management
• Experience with credit scoring models, financial risk analytics, or predictive modeling
• Knowledge of global billing, invoicing, and accounts receivable processes across multiple regions and currencies
• Experience with process mining, Robotic Process Automation (RPA), or intelligent automation platforms
• Professional certification in credit management or risk management (e.g., CICM, FCI, FRM, PRM)
• Experience in interim or contingent workforce roles
• Experience working within a Shared Services or Global Business Services environment

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

* Health Benefits: Medical, Dental, Vision, 401k, FSA.

* Accrued PTO: Up to 15 days per 12 months on assignment

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.