Globalization Technical Project Manager

Our Customer is an American financial services and digital payments company based in San Francisco, California. They’re working to help their diverse audiences — sellers, individuals, artists, fans, developers, and all the people in between — overcome barriers to access the economy.

We are seeking a Globalization Technical Project Manager on a contract basis to enhance the Customer's dynamic team and contribute to the global distribution of company products. As a technical project manager, you will collaborate with a diverse group of professionals, including globalization engineers, localization project managers, localization quality program managers, localization operations managers, technology and language service providers, as well as product and source system engineers. Your role is crucial in ensuring that the globalization tools effectively support ongoing international growth. This role is 100% remote.

What You'll Do:

• Manage Phrase TMS and Orchestrator to enhance localization processes, including user management, system configurations, and troubleshooting in collaboration with the Phrase team
• Serve as the administrator, product manager, project manager, and user-acceptance tester for proprietary TMS, addressing critical user issues and partnering with globalization engineers for bug fixes and feature enhancements
• Collaborate with multidisciplinary teams to assess and implement the integration of third-party tools with existing localization tools to increase process efficiency
• Utilize JIRA and other project management tools to define, implement, and oversee project requirements, workflows, plans, timelines, and risk mitigation strategies
• Develop and maintain system and user documentation to ensure clarity and accessibility for all users
• Build and maintain relationships with cross-functional teams and stakeholders (Globalization subteams, Product, Engineering, Marketing, Customer Success) to promote localization best practices and advocate for technical improvements in the localization process

Must-Haves:

• A Bachelor's degree
• 2 years of experience in administering translation management system and troubleshooting, with a preference for Phrase TMS (formerly Memsource)
• 2 years of experience in automating end-to-end continuous localization processes including API-based system integrations between source systems and TMS
• Technical project management working with engineers to develop or maintain software
• User requirements extraction and prioritization
• Skilled in collaborating with engineering teams to maintain solutions or products
• Capable of extracting unique user requirements and prioritizing key deliverables
• Proven track record of delivering technical programs from inception to completion
• Demonstrates excellent written and verbal communication skills, adept at conveying technical subject matter to non-technical stakeholders
• Experienced in establishing partnerships and driving workflow improvements across multiple teams
• Quick to learn new systems and enthusiastic about technical work
• An excellent team player in fast-paced and diverse work environments with evolving priorities
• Proactive, self-driven, and exceptionally detail-oriented
• Proficient in writing technical documentation
• Experience with Agile/Scrum methodology for software development is preferred
• Knowledge of localization quality management program process and tools (distinct from localization QA testing) is preferred
• Multilingual capabilities beyond English is preferred

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.