Hardware Failure Analysis Technician (Oakland, CA)

Our customer is an American financial services and digital payments company based in San Francisco, California. They’re working to help their diverse audiences — sellers, individuals, artists, fans, developers, and all the people in between — overcome barriers to access the economy.

We are seeking a highly motivated Hardware Failure Analysis Technician on a contract basis to help support our customer's business needs. This role is 100% Onsite.

Responsibilities:

The Client Hardware team is looking for a detail-oriented, quality-focused Failure Analysis Technician with 3-5 years of experience triaging and root-causing consumer electronics failures. The ideal candidate has hands-on experience diagnosing why products fail and is eager to apply those skills to failure analysis investigations, hardware disassembly, and cross-functional collaboration. You will set up and execute failure analysis plans, monitor field returns for emerging issues, and support quality investigations requiring technical problem solving. Reporting to the FA Lead, you will work closely with mechanical and electrical design engineers, quality engineering, product management, data analysis, operations, logistics, and engineering program managers to understand field performance and prioritize issues.

What you'll do

• Perform hands-on triage and root cause analysis on field returns, reproduce reported issues, and coordinate further FA with relevant engineering teams.
• Reproduce reported failure modes and document the steps, conditions, and results in detail.
• Execute failure analysis plans established by the FA Lead, and flag gaps or improvements you identify along the way.
• Participate in issue reviews and contribute feedback to help determine next steps and ensure product performance, manufacturing, and design issues are identified and risks mitigated.
• Flag potential patterns or recurring failure modes observed across units for the FA Lead to evaluate.
• Maintain organized tracking of all units in your queue, including deprioritized work — nothing falls through the cracks.

Skills and Qualifications:

• 1-3 years of hands-on experience performing triage, failure analysis, and root cause investigations on consumer electronics (smartphones, tablets, POS terminals, or similar hardware).
• Working knowledge of electrical engineering fundamentals (e.g., resistance, voltage, current) and experience using lab equipment (optical microscope, multimeter, data loggers, thermocouples, etc.).
• Experience performing teardowns and disassembly of consumer electronics devices.
• Strong organizational skills and comfort working through complex, ambiguous issues without an established process.
• Meticulous attention to documentation and ability to recognize recurring failure patterns across multiple units.
• Self-directed within your queue — you work the units in front of you without waiting for step-by-step instruction.
• [Bonus] Experience with Snowflake, Jira, Looker
• [Bonus] Can read electrical schematics

Education:

• BS Degree and/or 3-5 years of relevant exp.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.