Help Desk Support (Nashville, TN)

Our Customer is a leading provider of alternative and specialty parts to repair and accessorize automobiles and other vehicles with operations in North America, Europe, and Taiwan. They offer their customers a broad range of replacement systems, components, equipment, and parts to repair and accessorize automobiles, trucks, and recreational and performance vehicles.

We are seeking a Help Desk Support to consolidate global interim and annual ASC 740 income tax provision calculations and disclosures. This role will be responsible for resolving end-user calls and/or work orders in a timely, professional manner & maintain continuous communication within the department and the end users.

Responsibilities:

• Drive Process Improvement
• Respond to requests for technical assistance in person, via phone, or electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using all available information resources
• Convey complex technical solutions to novice end users
• Administer various applications
• Assess/redirect problems to the appropriate resource as needed
• Identify and escalate situations requiring urgent attention
• Track and route problems/incidents/requests and document resolutions
• Stay current with system information, changes, and updates
• Assist teammates in your specialized capacity
• Communicate important issues with the team
• Participate in a 24/7 on-call rotation
• Assumes other duties as assigned

Skills and Qualifications:

• High school diploma or G.E.D.
• At least 2 years of customer service experience.
• Must have good written and verbal communication skills.
• Must have the ability to work well with others.
• Basic knowledge of employment laws regarding compensation is required.

Essential Physical Demands/Work Environment:

• Requires sitting, standing, bending, stooping, and reaching.
• Required to lift heavy items up to 50 lbs. routinely.
• Requires a normal range of hearing and vision.
• Must have the ability to work in conditions of frequent interruptions.
• Must be able to deal with stress associated with a fast-paced work environment, including handling multiple tasks on a daily basis.

Hours and Location:

• M-F 40 hours/week
• Hybrid in Nashville, TN