Helpdesk Technician (Hybrid - Brooklyn, NY)
Helpdesk Technician (Hybrid - Brooklyn, NY)
Etsy - Internet company
- Brooklyn, NY
Job description
The Mom Project is excited to support Etsy with their search for a Helpdesk Technician to join them on a contract basis.
About The Role
Etsy is seeking a level one Helpdesk Technician to join our Helpdesk team and help support the tools and infrastructure that directly impact the productivity of our enterprise organization.
The tools we are responsible for are used every day by Etsy employees. We’re looking for people who excel at working with others, challenge the status-quo, and are extraordinary problem-solvers. We value clear communication, honest feedback, and empathy for the users of our services.
Responsibilities:
- You will provide frontline IT support for the business of Etsy, including onboarding, offboarding, fulfillment/break/fix for hardware and software, end user training, inventory/shipping/receiving, user access requests, and others.
- You will share responsibility for the operations and support for a variety of business applications including Okta, Atlassian products, G Suite, JAMF, and Slack.
- You will document procedures, policies, technical instructions and other processes.
- You will pair up with other engineers on medium- to large-size projects end to end.
- You will produce useful technical specs and documentation.
- You will identify opportunities for reducing toil and avoiding technical debt to reduce support and operations load on the team.
Requirements
- You have 1-2 years of experience working in tech support/customer service.
- You have experience with Mac operating systems and tools similar to JAMF Pro.
- You have experience with Zendesk, Jira (preferred) or another service desk tool for managing helpdesk tickets.
- Experience in Google Suite or Products, including Google Admin
- You have excellent communication skills in person, via email, and Slack.
- You value workflow efficiency and believe in continuous improvement for yourself and your team.
- You’re creative, curious, and eager to learn.
- You believe in documentation and knowledge-sharing with others.
- You are passionate about your customer's experience.
Hours and Location
- Monday - Friday, 40 hours/week
- Hybrid - 4 days onsite 1 remote
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have U.S. residency at the time of application.
If you are a person with a disability needing assistance with the application, or at any point in the hiring process, please contact us at support@themomproject.com.