HR Generalist - Benefits and Leave of Absence

The Mom Project is excited to partner with our client, a financial technology leader and bank holding company with a mission to power the banking industry’s branchless future.

Our client is seeking an experienced HR Generalist with deep expertise in Benefits Administration and Leave of Absence (LOA) management to support their employees through a period of organizational transformation and growth. This role will serve as the primary HR resource for complex benefits, disability, accommodation, and leave-related matters while ensuring a compliant, efficient, and employee-centric experience.

This engagement is designed to build long-term organizational capability. The successful candidate will act as a subject matter expert (SME), establish scalable processes and documentation, and train internal HR team members to become our client's future Benefits and LOA expert.

Responsibilities:

• Serve as a primary resource for employee benefits inquiries, including medical, dental, vision, life insurance, disability, retirement, COBRA, wellness, and voluntary benefits
• Support qualified life events, enrollment changes, benefits escalations, and complex employee benefit issues
• Partner with benefits vendors, carriers, and internal stakeholders to resolve benefit-related issues
• Ensure accurate benefits transactions and data integrity within HR systems
• Assist with annual open enrollment planning, execution, and employee education
• Manage employee leave and accommodation cases, including FMLA, ADA, STD, LTD, parental bonding, personal, military, and state-specific leave programs
• Serve as the primary HR liaison for employees, managers, and vendors throughout the leave lifecycle
• Partner with Legal, Payroll, and Total Rewards teams to ensure compliance with leave and benefits regulations
• Provide guidance on complex leave, accommodation, and return-to-work situations
• Coordinate leave documentation, communications, and employee case management
• Evaluate benefits and leave processes and identify opportunities for operational improvements
• Develop and maintain SOPs, workflows, decision trees, manager guides, employee FAQs, and process documentation
• Establish operational metrics and reporting to improve service delivery and compliance
• Partner with HR Technology and Operations to optimize HR systems and reporting
• Serve as the internal subject matter expert for Benefits Administration and Leave Management
• Develop training materials and reference guides
• Mentor and train HR team members on benefits and leave administration
• Lead coaching sessions using real-world employee cases and scenarios
• Create and execute a transition plan to ensure sustainable knowledge transfer and operational continuity

Skills and Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred
• 5+ years of progressive HR experience
• 3+ years of dedicated Benefits Administration and/or Leave of Absence experience
• Strong knowledge of FMLA, ADA, the interactive accommodation process, STD/LTD administration, COBRA, ERISA, HIPAA, and multi-state leave laws and regulations
• Experience partnering with third-party leave administrators, disability carriers, and benefits vendors
• Experience using HRIS platforms such as Workday, Paycom, or similar systems
• Strong communication, consultation, and problem-solving skills
• Ability to manage sensitive employee situations with professionalism, empathy, and confidentiality

Preferred Qualifications:

• Experience supporting a geographically dispersed workforce
• Experience in financial services, fintech, or other highly regulated industries
• Experience creating HR process documentation, training materials, and operational procedures
• Demonstrated success in knowledge transfer, coaching, mentoring, and capability-building initiatives

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.