HR Service Desk Analyst (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking an HR Service Desk Analyst on a contract basis for the delivery of day-to-day HR activities to employees, Supervisors, and Managers, ensuring that the company upholds best practices and remains legally compliant. This role is 100% remote.

This role plays a key part in ensuring legal compliance, best practice adherence, and a positive employee experience. Works closely with HR Business Partners and leaders to foster a cohesive and productive work environment.

Responsibilities:

• Act as primary support for managing People Operations tickets (e.g., manager and job detail changes in Workday)
• Conduct internal mobility eligibility checks for employees applying to internal roles (initially)
• Follow and enforce department-specific HR policies and respond to related inquiries
• Provide ad-hoc support to HR Directors and HR Business Partners during key annual cycles (e.g., performance reviews, compensation planning)
• Support the adoption of Workday self-service by guiding managers and answering related questions
• Maintain strict confidentiality and discretion while handling sensitive business and employee information
• Build foundational HR experience with opportunities for career advancement
• Directly contribute to improving the employee experience for both exempt and non-exempt populations
• Collaborate with experienced HR professionals and leadership in a dynamic, fast-paced setting
• Gain exposure to various HR centers of excellence
• Strengthen Workday knowledge through high-volume employee support tasks
• Use emerging tools and AI capabilities within the HR function

Qualifications:

• Minimum of 2 years’ experience in a professional setting, preferably within HR
• Proficiency in Google Workspace (Docs, Sheets, Calendar, etc.)
• Familiarity with Workday or similar HRIS platforms
• Strong interest in HR and technology-driven environments
• Excellent problem-solving skills and a strong sense of urgency
• Commitment to delivering a top-tier “customer” experience
• Proven ability to manage multiple priorities and adapt to changing needs
• Self-starter with curiosity, initiative, and a drive for continuous improvement
• Excellent communication skills and ability to build strong cross-functional relationships
• Demonstrated sound judgment and ability to work independently

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.