HR Shared Services Associate (Spanish fluency required)

Our client, one of the fastest growing data center companies, is looking for a dynamic HR Shared Services Associate to join their Tampa office. Their HR Services (HRS) team provides employee experience focused, responsive and consistent HR services to managers, employees and stakeholders. HRS operates as the first point of contact for all HR-related questions and supports employee life-cycle processes, programs and policies.

Responsibilities
• You will provide day-to-day support to Americas (United States, Canada, Mexico & Colombia) employee and manager populations on a vast array of HR-related inquiries, chats and cases leveraging ServiceNow
• You will serve as front-line support for global employee life cycle processes and programs, with global consistency and local applicability
• You will take ownership of inquiries ensuring accurate, prompt and consistent resolution or redistribution by following established channels and exceeding expectations of a positive employee experience
• You will provide continuous status updates, guidance and information to all levels of employees, key functional partners and peers within the HR function to ensure case resolution
• You will deliver a positive, professional, customer orientated experience with follow-through, attention to detail and resourcefulness
• You will be a Subject Matter Expert for HR processes, policies and tools
• You will maintain superior knowledge of HRSS resources, business processes and standard operating procedure
• You will manage Global HR data in Workday, including support of electronic files, reporting and audit activities, ensuring data integrity, confidentiality and Sarbanes Oxley compliance
• You will provide support for other HR programs including but not limited to Health & Wellness Benefits, Leave of Absence, Immigration, Tuition Reimbursement, Employment Verification and Background Checks
• You will collaborate with other global and regional HRSS teams for alignment and knowledge sharing
• You will team with HR Business Partners and Advisors to support complex or sensitive cases
• You will partner with other internal departments such as HRIS, Payroll, Finance, IT, Security, Benefits and Stock Services to ensure data accuracy and drive employee experience through continuous improvement
• You will support the ongoing development and improvements of employee and manger resources to provide self-service opportunities
• You will educate employees and managers on HR resources available to them and encourage the use self-service tools such as the HR Portal, Workday Manager Self-Service and other systems as appropriate
• You will participate in new initiative testing, launch and on-going support activities
• You will demonstrate change agility and seek opportunities for continuous improvement of internal processes, training, and collaboration with partners
• You will identify, track and communicate trends to HRSS manager and Team Lead for assessment
• You will perform other duties or projects as assigned

Qualifications: Qualifications
• Minimum 1 year of HR experience, preferably in various HR disciplines
• At least 1 year of experience preferred in a HR Shared Services/centralized customer service environment
• Bilingual in Spanish.
• Proficiency in Workday or comparable Human Capital Management system
• Service Now case management technology experience preferred

*This is a one year fixed term (candidates are eligible for full range of benefits), with strong potential to convert to full-time after one year.*

Salary range is 52-62K/year, depending on experience.