Inside Sales Account Manager

Company Overview:

rf IDEAS, a Roper Technologies company, is a leader within the proximity-based authentication and identification solutions space. Our readers provide the ability to read practically any credential, maximizing the value of existing credentials and adding a secure authentication layer for key solutions. At rf IDEAS we help build trust every day through secure identity access management and continue to look for individuals who are just as passionate about our technology as we are.

Position Summary:

Are you someone that enjoys working with and through others, while building and maintaining relationships? Have a love for technology? Then you might be the right person to join rf IDEAS. This exciting opportunity lends itself to being part of the leading worldwide vendor for RFID contactless card readers managing all inside sales activities across the entire rf IDEAS product line while supporting our customers on a global basis. Detail work is a major focus of the job, as is maintaining and growing relationships. The Inside Sales Account Manager plays a critical role to the success of the business, as you’re the first line interaction with the customer.

Major Areas of Responsibility:

• Field all incoming phone calls directed to the sales desk
• Respond to all email inquiries
• Manage outbound campaigns in conjunction with marketing to achieve new sales
• Manage interactions between the sales managers and the channel resellers
• Achieve assigned quota based on personalized SIP (Sales Incentive Plan)

Primary Objectives:

• Respond to all sales inquiries in a timely and thorough manner
• Delight customers by upholding rf IDEAS’ superior customer satisfaction standards through impeccable service delivery
• Create a pipeline of sales opportunities for follow-up by the Territory Manager
• Assist with tradeshow follow-up and lead generation

Specific Responsibilities:

· Input all new customers into database and categorize them accurately to specific company parameters

· Log all communications with new and existing customers into contact management system

· Perform technical needs assessment with customers, select product fit, match to proper price level and prepare a sales quotation

· Perform lead hand-off to proper distribution and channel partners when integration and 3rd party software services are required

· Evaluate non-domestic inquiries, log such inquiries and provide proper lead hand-off to distribution partner handling that geography

· Provide sales support to senior sales team and their key accounts as required

Required knowledge, skills and abilities:

Distribution sales and channel management experience is required.

Preferred:

A working knowledge of radio frequency (RFID) technology, along with access control using RFID technology, various ID badge formats and reader types is a plus. Broad knowledge and experience with the following applications is preferred: SSO (single sign on), MFP (multifunction printing), time-locking and industrial automation.

Education and Experience:

A Bachelor’s degree in Business Administration, or equivalent, plus 4-7 years’ experience in a similar role

Physical Demands: None specified

Work Environment: Office / Flexible Work at Home

Benefits:

· Health, Dental, Vision

· Employer Paid Life/STD/LTD

· 401K + Company Match

· Employee Stock Purchase Program

· Educational Assistance

· Competitive PTO Package & Paid Company Holidays

· Wellness Program

Behavioral Assessment

In addition to supplying us with your resume, we ask that you take our Behavioral Assessment through Predictive Index by going to the following link:

https://assessment.predictiveindex.com/bo/B3WV/InsideSalesManager_Oct2025_144521

Tips:

1. Complete the assessment in a quiet place, free from interruption, in one session

2. Take as much time as you wish to complete this assessment— typically takes <7 minutes

3. Please use one of the following browsers: Internet Explorer, Firefox, Safari, or Chrome