Technical Specialist, API Integrations (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking an Technical Specialist, API Integrations (100% Remote) on a contract basis to help support our Customer's business needs. This role is 100% remote.

Responsibilities:

• Monitor and triage integration-related support tickets for partners.
• Ensure first response within SLA (24 business hours) and resolution within 3 business days for 80% of cases, excluding engineering/product-dependent issues.
• Investigate and resolve operational escalations, including order failures, address parsing issues, and configuration mismatches.
• Reduce escalation rate to the Technical Account Management team by directly handling technical support scenarios that do not require engineering intervention.
• Join partner calls to troubleshoot real-time onboarding and integration issues.
• Own and resolve high-touch onboarding blockers, such as SSOB issues, spreadsheet tracker fixes, and migration setup.
• Support and help launch supplemental features, including LOF, DMF, alcohol delivery, international expansion, payment method migration, and onboarding migration.
• Assist partners with V1 to V2 migration scoping, build, and launch.
• Certify and launch new merchant/partner integrations sourced by Product Partnerships or SMB teams.
• Perform ad hoc updates to developer documentation, wikis, and configuration settings.

Skills and Responsibilities:

• Minimum of 2 years’ experience in API-based integrations or technical partner support.
• Hands-on experience with API troubleshooting, data triage, and runtime/configuration changes.
• Comfortable joining partner calls to troubleshoot live issues.
• Experience with tools such as GitHub and Jira.
• Basic proficiency in data analysis tools; SQL experience is a plus.
• Proven ability to work directly with external partners in a technical or integration support capacity.
• Strong communication skills, with the ability to translate between technical and non-technical audiences.
• Strong organizational skills with the ability to manage multiple concurrent tasks.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.