Data & API Support Engineer (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking an Data & API Support Engineer on a contract basis to support the Restaurant Integrations function by certifying, launching, and maintaining third-party partner integrations. This role involves technical validation, configuration, partner support, and collaboration with internal teams to ensure smooth and scalable integration processes. This role is 100% remote.

Responsibilities:

• Conduct live and offline reviews of third-party integrations built using internal APIs
• Evaluate technical compliance of integrations and provide clear, documented feedback to partners
• Configure runtime variables and internal system settings for certified integrations to prepare for launch
• Collaborate with team members to update and scale the integration certification process
• Train future team members on the certification and review process
• Triage technical issues raised by external partners or escalated by internal support teams
• Manage support tickets, troubleshoot integration issues, and provide resolutions
• Support integration maintenance by aggregating integration data, completing data entry, and writing technical documentation
• Contribute to other projects or tasks as assigned, supporting partner success and technical excellence

Looking for a detail-oriented API and Data Integration Specialist to certify, launch, and support third-party integrations using internal APIs, troubleshoot technical issues, and ensure smooth partner onboarding and maintenance.

Qualifications:

• 2+ years of professional experience
• Bachelor’s degree
• Experience working with large data sets to diagnose technical issues
• Experience with APIs and software integrations
• Proficiency in SQL
• Familiarity with Jira or other issue tracking systems
• Experience with technical documentation or writing
• Strong background in client-facing roles, resolving technical and business-related inquiries
• Excellent verbal and written communication skills
• Comfortable engaging with both technical (e.g., engineers, product managers) and non-technical stakeholders (e.g., business leaders)
• Ability to manage multiple tasks and shift priorities in a fast-paced environment
• Basic proficiency with GitHub or similar development tools (no coding required)

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.