IT Business Analyst (Remote - EST Hours)

Our Customer is a leading value-added distributor in North America providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. They exist to make their customers’ complex projects simple, successful and sustainable. With over 1 million customers, they have a very distinctive culture anchored in customer service. “We are a relationship business. Together we help build more than homes and office buildings. We help build relationships, trust, confidence and community.”

We are seeking an IT Business Analyst on a contract basis to support their business needs. This role follows a Monday–Friday schedule from 8:00 AM to 5:00 PM EST, and candidates in other time zones are welcome to apply as long as they are able to work Eastern Standard Time hours.

Responsibilities:

• Elicit, analyze, and document detailed business requirements
• Research user requirements, costs, and benefits to support demand management documentation
• Analyze business needs to identify new processes and process improvements
• Document current business processes and models to define requirements and identify gaps
• Analyze system factors, including input/output requirements, information flow, hardware, and software needs
• Evaluate the organizational impact of software and process changes
• Facilitate workshops and working sessions to define and refine requirements
• Assist in the development of business case documentation
• Configure and maintain software and technological components of business processes across environments
• Develop configuration workbooks and obtain approvals from product managers and business owners
• Plan and execute configuration tasks within established deadlines
• Define and develop user test cases and validate results during testing
• Execute unit and functional testing, primarily manual testing
• Conduct system demonstrations and support training content review
• Provide third-level production support and troubleshoot system issues
• Participate in associate meetings and communicate risks or concerns to leadership
• Participate in end-to-end EDI trading partner onboarding initiatives
• Support onboarding waves from requirements gathering through production deployment
• Assist with process mapping, documentation, and coordination across technical and business teams
• Support both test and production environments during onboarding cycles
• Collaborate with solution architects on configuration decisions and requirement definitions
• Support onboarding of high-volume trading partners and multiple integrations

Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field, or equivalent work experience
• 3-5 years of hands-on EDI platform experience
• Strong experience with TrueCommerce or SPS Commerce preferred
• Experience with EDI trading partner onboarding
• Experience with EDI document mapping, configuration, data validation, and troubleshooting
• Experience working with ERP systems; Sage X3 experience a plus
• Experience supporting multiple EDI integrations or trading partners
• Experience working in Confluence and Jira
• Strong understanding of data mapping and application integration methods
• Knowledge of software development life cycle methodologies
• Strong documentation and manual testing experience
• Ability to manage multiple complex projects simultaneously
• Strong organizational, analytical, and problem-solving skills
• Strong communication skills with the ability to engage technical and non-technical stakeholders
• Ability to work independently with minimal supervision in a dynamic environment
• Intermediate proficiency in Excel, Outlook, PowerPoint, Visio, and Word
• Strong cross-functional collaboration skills
• Active listening and effective presentation skills across various audience sizes

Preferred Qualifications:

• 5+ years of experience in business analysis or systems analysis
• Experience supporting EDI migrations
• Experience supporting high-volume trading partner onboarding initiatives
• Familiarity with configuration workbooks and functional design documentation
• Experience in ERP solution selection and implementation

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.