Microsoft 365 Collaboration Engineer

***Please note that our customer is currently not considering applicants from the following locations: Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, and Tennessee.***

Our Customer is a corporation that develops, manufactures, and markets robotic products designed to improve clinical outcomes of patients through minimally invasive surgery. Founded in 1995, their goal was to create innovative, robotic-assisted systems that help empower doctors and hospitals to make surgery less invasive than an open approach. Working with the top medical professionals, they continue to develop new, minimally invasive surgical platforms and future diagnostic tools to help solve complex healthcare challenges around the world.

We are seeking a Microsoft 365 Collaboration Engineer on a contract basis to support our Customer's business needs. This role is hybrid in Sunnyvale, CA.

As a Collaboration Engineer, you will deliver technical support for a variety of collaboration platforms, ensuring users have a seamless experience and issues are resolved efficiently. You’ll play a central role in the collaboration team, working to enhance design and implement both existing and new collaboration services. This involves troubleshooting technical problems, partnering with business and technical stakeholders to understand requirements, and helping to shape solutions that improve communication and productivity across the organization. You’ll also contribute to documentation, training, and the ongoing optimization of collaboration tools to support evolving business needs.

Responsibilities:

Advanced Technical Support & Troubleshooting

• Deliver tier II–IV support for collaboration platforms including Unily, Zoom, Slack, LucidSuite, Box, SharePoint, Kaltura, and Smartsheet.
• Diagnose, resolve, and escalate complex technical issues to ensure minimal disruption to business operations.
• Monitor system health and proactively address potential problems.

Customer Relationship & Stakeholder Engagement

• Serve as the primary point of contact for internal customers, maintaining strong relationships and ensuring high satisfaction.
• Gather feedback to inform enhancements and service improvements.
• Communicate technical information clearly to both technical and non-technical audiences.

Collaboration & Teamwork

• Partner with IT teams, business units, and external vendors to support seamless collaboration experiences.
• Participate in team meetings, knowledge-sharing sessions, and collaborative problem-solving activities.

Training & Enablement

• Develop and deliver training materials, documentation, and workshops that enable effective use of collaboration tools.
• Provide onboarding support for new users and ongoing education for existing users.

Technical Strategy & Solution Design

• Contribute to the design and implementation of new collaboration solutions aligned with business objectives.
• Evaluate emerging technologies and recommend adoption where appropriate.

Operational Excellence & Documentation

• Create and maintain documentation, including playbooks, SOPs, and best practices.
• Ensure operational procedures are organized, current, and accessible.

Incident & Change Management

• Use ServiceNow or similar platforms to manage incidents, service requests, and change processes.
• Track and report service metrics, SLAs, and resolution times.

Continuous Improvement

• Identify opportunities to enhance workflows and improve user experiences.
• Participate in projects that drive service delivery and operational efficiency.

Flexibility & Reliability

• Work independently and exercise sound judgment in fast-paced environments.
• Provide support outside regular business hours when necessary to maintain business continuity.

Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Relevant certifications (Microsoft, Zoom, Slack, etc.) are preferred.
• Commitment to continuous learning and professional growth.
• Advanced hands-on experience with enterprise collaboration platforms such as Zoom, Slack, SharePoint, Box, Smartsheet, LucidSuite, Kaltura, and Unily.
• Experience with platform integration, configuration, and administration in a corporate environment.
• Experience using ITSM tools such as ServiceNow for incident, problem, and change management.
• Familiarity with ITIL or similar frameworks is an advantage.
• Experience contributing to or leading large-scale IT or collaboration technology projects.
• Skill in requirements gathering, process mapping, and workflow improvement.
• Strong analytical skills with the ability to troubleshoot complex issues and drive root cause analysis.
• Experience developing effective and sustainable technical solutions.
• Ability to work collaboratively across teams and build productive relationships.
• Experience mentoring or training junior team members is beneficial.
• Ability to thrive in dynamic, fast-moving environments with shifting priorities.
• Self-motivated, proactive, and capable of working with minimal supervision.
• Exceptional written and verbal communication skills.
• Ability to translate complex technical concepts into clear guidance for diverse audiences.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.