IT Solutions Analyst (100% Remote)

Our customer offers automobile, homeowners, and other personal lines of insurance to members across 23 states and the District of Columbia. For decades, they’ve brought peace of mind to members by looking to protect their belongings, find solutions to problems, settle claims, and get their lives back on track. With more than 100 years of history, our Customer is one of the most trusted brands in America.

We are looking for a contract IT Solutions Analyst to ensure that the organization's applications and platforms are effectively leveraged to drive business success and enhance efficiency. They act as a tactical partner, bridging the gap between the business and IT to maximize the value derived from these essential technology investments.

This role is 100% remote.

Responsibilities:

Collaboration & Requirements Gathering

• Partner with BRMs, BSAs, PMs, Developers, QA, and other IT stakeholders to collect and translate business requirements into technical specifications.
• Coordinate with project managers to align with project timelines and milestones.
• Build strong working relationships with governing bodies such as the AI Council and Architecture Review Committee.

Documentation & Technical Translation

• Develop and maintain Standard Operating Procedures (SOPs).
• Create comprehensive technical documentation including user stories, acceptance criteria, systems mapping, data flow mapping, database queries, and table updates.
• Review documentation from other analysts to ensure accuracy and completeness.

Project Delivery & Oversight

• Identify and coordinate interdependencies across multiple domains to ensure seamless integration.
• Accelerate project delivery and drive initiatives to successful completion.
• Provide regular updates on project risks and issues to stakeholders.

Testing & Training

• Support User Acceptance Testing (UAT), including test planning, execution, and validation.
• Assist in the creation and delivery of training materials for new or enhanced applications.

Data Analysis & Reporting

• Extract, analyze, and interpret data using SQL and visualization tools to support decision-making.
• Contribute to performance dashboards and reports to track project progress and outcomes.

Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field (or equivalent experience).
• Minimum of 6 years of related professional experience
• Proficiency in IT applications and platforms
• Understanding of software development life cycle (SDLC) and project management methodologies.
• Strong ability to analyze and interpret data to support business decisions.
• Experience with data extraction and analysis using SQL, and data visualization techniques
• Expertise in creating and maintaining clear, concise, and comprehensive technical documentation.
• Ability to review and provide feedback on documentation created by others.
• Knowledge of testing methodologies, including user acceptance testing (UAT).
• Ability to create and execute test plans and scripts.
• Strong problem-solving skills to diagnose and resolve user issues.
• Excellent verbal and written communication skills to interact with both technical and non-technical stakeholders.
• Ability to explain complex technical concepts in simple terms.
• Strong teamwork and collaboration skills to work effectively with cross-functional teams.
• Ability to build and maintain positive relationships with business partners, project managers, and developers
• Basic project management skills to help coordinate and track project timelines and milestones.
• Ability to manage tasks based on priorities.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.