IT Tech Bar Specialist (Sunnyvale, CA)

***Please note that our customer is currently not considering applicants from the following locations: Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, and Tennessee.***

Our Customer is a corporation that develops, manufactures, and markets robotic products designed to improve clinical outcomes of patients through minimally invasive surgery. Founded in 1995, their goal was to create innovative, robotic-assisted systems that help empower doctors and hospitals to make surgery less invasive than an open approach. Working with the top medical professionals, they continue to develop new, minimally invasive surgical platforms and future diagnostic tools to help solve complex healthcare challenges around the world.

We are seeking an IT Tech Bar Specialist on a contract basis to support our Customer's business needs. This role is onsite in Sunnyvale, CA.

This position is responsible for first-line user support for all IT-related issues, problems, and training in an in-person setting. The specialist is also responsible for creating and dispatching tickets to Desktop Support Technicians and other IT groups as necessary using the Service Management System. Successful candidates will be able to cross-train with our Service Desk and Desktop Support technicians to learn additional skills and applications.

Responsibilities:

• Provide first-line, in-person support for IT-related issues, requests, and user training
• Handle walk-up and service requests from employees, contractors, and consultants
• Create, document, and dispatch work orders using a service management system
• Communicate with users via phone, email, chat, and in person to troubleshoot issues, explain service expectations, relay policies, and gather information
• Resolve user issues in a timely manner and escalate to the appropriate IT teams when necessary
• Use multiple software tools to diagnose and troubleshoot technical issues
• Document troubleshooting steps, resolutions, and escalation details accurately
• Set up, manage, configure, and disable network accounts using an account management system
• Follow department procedures, operating documentation, and IT standards
• Maintain and update knowledge of company, department, and team procedures and policies
• Review, verify, and update knowledge base articles for accuracy and completeness
• Track and manage IT equipment assigned to users within the service management system
• Cross-train with service desk and desktop support teams to expand technical skills and application knowledge

Skills and Qualifications:

• Bachelor’s degree or equivalent combination of education and experience preferred
• Proficiency in spoken and written English
• At least 2 years of experience supporting a Windows domain environment preferred
• Prior experience in a service desk or user support environment preferred
• Experience supporting Active Directory services and common business applications
• Strong customer service skills with a user-focused mindset
• Ability to work independently while also collaborating effectively within a team
• Excellent organizational, verbal, and written communication skills
• Comfort working in a fast-paced, changing environment
• Relevant IT certifications such as MCITP, Security+, A+, or ITIL are preferred
• Flexibility to provide occasional weekend or non-business hour support
• Willingness to assist with projects outside normal daily responsibilities as needed

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.