IT Technical Support Representative

Our Customer is a leading value-added distributor in North America providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. They exist to make their customers’ complex projects simple, successful and sustainable. With over 1 million customers, they have a very distinctive culture anchored in customer service. “We are a relationship business. Together we help build more than homes and office buildings. We help build relationships, trust, confidence and community.

We are seeking a IT Technical Support Representative on a contract basis to support their business needs. This role will serve as the primary point of contact between business stakeholders and the End User Computing team. This role is 100% remote.

What You'll Do:

• The IT Support Technician is expected to provide technical support for any issue reported within Corporate standards
• Collaborate with peers on the deployment of iPads via Intune
• Utilize the Intune console to assist with managing iPads
• Serve as primary point of contact for business stakeholders participating in proof of concept exercise
• Perform duties as requested by management
• Consistently document and troubleshoot any reported issue
• Develop and maintain strong relationships within the IT department
• Develop and maintain understanding of Corporate and IT policies and procedures
• Develop good verbal and written communication skills
• Develop “creative thinking” in troubleshooting techniques
• Develop solid customer service and follow-up skills
• Comply with defined ITIL processes

Must-Haves:

• Experience supporting iPads, navigating the Intune console, and making configuration changes under the guidance of Intune administrators
• Experience working with ServiceNow is preferred
• Strong customer service skills

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.