Jira Admin Associate (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Jira Admin Associate on a contract basis to help support our Customer’s business needs. This strategic role is essential for enhancing the efficiency and effectiveness of reporting and operational pathways. This position will play a crucial role in streamlining JIRA-related tasks, supporting seamless integration, agent/queue reporting, and driving data-driven decision-making processes. This role is 100% remote.


Responsibilities:

• JIRA Configuration and Management: Collaborate with Central Ops to perform necessary JIRA configurations, ensuring full utilization of all available JIRA functions and capabilities.
• Service Desk Optimization: Expedite service desk changes and serve as a strategic partner for DashMart to enhance system capabilities.
• Feature Integration: Actively identify and integrate new JIRA features and automations to streamline processes and increase operational efficiency.
• Data Reporting: Manage JIRA tasks, data reporting, and uploads, acting as the primary JIRA architect for the "Unified Central Support Service Desk." Build and maintain reporting metrics focused on maintaining service levels at both the agent and queue level.
• Cross-Functional Collaboration: Integrate with Central Ops and Atlassian teams, focusing on Priority 0 initiatives like Universal Escalation Pathways and Rich Data reporting.
• Systems Maintenance: Conduct ongoing maintenance of existing queues and requests, ensuring optimal performance and efficiency.
• Request Consolidation: Identify opportunities to improve existing requests or merge requests to simplify the operator experience.

Qualifications:

• JIRA Administration Experience: Proficiency in workflow management and advanced automations.
• Data Management: Ability to manage data effectively, with some to moderate experience in SQL (table construction, updating, querying).
• Technical Expertise: Experience with AppsScript is a plus.
• Experience: Previous experience in roles such as JIRA Administrator, Technical Project Manager, Atlassian Administrator, JIRA Configuration Specialist, or JIRA Integration Specialist is highly desirable.
• Example work:
• Automation Building: Develop and update requests to include approval workflows based on specific criteria.
• Systems Maintenance: Perform ongoing maintenance of existing queues and requests to ensure seamless operations.
• Consolidation of Requests: Identify and implement improvements to existing requests or merge requests to enhance the operator experience.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Please Note: In order to create a safe, productive work environment, our client is requiring all contractors to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.

Perks are available through Mom Pay (Available upon completion of waiting period for eligible engagements)
Benefits: Medical, Dental and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.