JIRA Consultant (Sunnyvale, CA)

***Please note that our customer is currently not considering applicants from the following locations: Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, and Tennessee.***

Our Customer is a corporation that develops, manufactures, and markets robotic products designed to improve clinical outcomes of patients through minimally invasive surgery. Founded in 1995, their goal was to create innovative, robotic-assisted systems that help empower doctors and hospitals to make surgery less invasive than an open approach. Working with the top medical professionals, they continue to develop new, minimally invasive surgical platforms and future diagnostic tools to help solve complex healthcare challenges around the world.

Our Customer is seeking a highly skilled contract JIRA Consultant to join their dynamic team. This role is onsite in Sunnyvale, CA.

We are looking for a someone highly proficient in Jira to help configure and customize instance to address the needs of multiple user groups with different needs: this includes program management, regulatory needs, portfolio visibility and management, as well as dev team management.

The person in this position will be able to assess (through a core working team as well as interviews with Jira users) and understand their current Jira implementation, its different workspaces, its configuration, and its use across teams. This person will take the new requirements of the Program Management Organization (PMO) and consult and implement solutions which address the PMO requirements while ensuring that existing stakeholders’ needs are understood and accounted for.

This person would be directly managed, in terms of priorities and requirements, by the head of PMO for the org, but would need to embed with an existing small team who administers the Jira instance, which fulfills business and regulatory needs.

This small team will be able to provide some guardrails to ensure that whatever changes are needed to be done don't disrupt these other business and regulatory needs.

Responsibilities:

Assess and understand existing Jira & Confluence implementation

• There is an existing Jira/Confluence implementation
• It includes both Cloud and On-Prem. This is mostly about Cloud Jira.
• There are multiple team-managed spaces as well as the regular centrally-managed space

Understand the existing stakeholder landscape for Jira/Confluence and their requirements

• First work with PMO to understand what outcomes and uses that PMO wants to use for Jira
• Then work through the core and extended teams to understand the different stakeholder groups, how they use Jira, and why

Consult with PMO on their new needs and requirements and Jira’s ability to meet them

• Help work with PMO on a plan to address PMO requirements in a way that minimizes the disruption to existing teams and how they do work.
• Help PMO understand what changes need to be made in Jira (configuration, customization, custom reports, new tools) to enable this.
• Implement these changes
• Work with PMO on integrations of Jira data with other company portfolio management tools

Consult and assist in creating a roadmap of Jira improvements

• Work with a core team to help define a longer term, north star vision of how Jira should be used in the group
• Help define workable milestones

Assist in migration of data from existing data sources (Confluence databases, Smartsheets) to Jira

• Once a baseline set of needs of PMO are met, help get data which exists in other forms (Confluence databases, spreadsheets, Smartsheets) migrated into Jira to build a single source of truth

Skills and Qualifications:

• Expertise in Jira and Confluence (10+ years)
• Expertise, in this case, means expert knowledge of Jira capabilities not just out-of-the-box administration, but also through custom views, custom fields, and its suite of products.
• Ability to understand multiple (and sometimes conflicting) stakeholder needs and provide options and their respective trade-offs.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability