Jira Administrator (100% Remote)

***Please note that our customer is currently not considering applicants from the following locations: Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, and Tennessee.***

Our Customer is a corporation that develops, manufactures, and markets robotic products designed to improve clinical outcomes of patients through minimally invasive surgery. Founded in 1995, their goal was to create innovative, robotic-assisted systems that help empower doctors and hospitals to make surgery less invasive than an open approach. Working with the top medical professionals, they continue to develop new, minimally invasive surgical platforms and future diagnostic tools to help solve complex healthcare challenges around the world.

We are seeking a Jira Administrator on a contract basis to support our Customer's business needs. This role is 100% remote.

This role works within the Digital Quality Systems Engineering team to support and manage the Digital Jira Cloud, Confluence Cloud, and Jira Service Management platforms within the Digital business unit. This role will support configuration updates, user management, system maintenance, system documentation and testing activities, general user queries, and other responsibilities as needed to support a 1000+ user base within the Atlassian suite.

Responsibilities:

• Provide Jira administration support to help with managing projects, service desk, and dashboards
• Responsible for creating and organizing new projects, configuring the layout, design, and Workflow of the Jira projects
• Responsible for performing user and group administration on Jira
• Responsible for writing complex JQL queries to create filters, reports, and dashboards for the stakeholders
• Test new features, plug-ins, and upgrades to ensure they are compatible
• Monitor the health and performance of the Jira systems/application and respond to incidents/alerts as they arise, and update stakeholders on issue resolution
• Support ongoing improvement efforts through tool development, configuration, and administration
• Enhance information visualization through the development of dashboards and user interfaces
• Coordinate with the Digital teams to understand their information needs and identify ways to visualize and present information in a user-friendly manner

Qualifications

• Minimum Bachelor's degree in Computer Science, Information Systems, or specialized training/certification (Or equivalent work experience)
• Minimum 5+ years relevant experience
• Strong systems administration knowledge in the Atlassian Cloud suite, including Jira, Confluence, and Jira Service Management
• Experience with Scriptrunner required
• Experience with X-ray preferred
• Solutions-oriented mindset with strong UI/process thinking skills
• Experience with Agile Scrum is a plus
• Proven competency in dashboard design and information visualization techniques
• Ability to explain technical concepts to non-technical team members and vice versa
• Excellent verbal and written communication skills

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.