KAM - Key Account Manager

The Mom Project is excited to partner with RS in their search for a KAM - Key Account Manager. This role is 100% remote to these locations: Philadelphia and Pittsburgh, PA, Midland, Fort Worth, and Dallas, TX.

RS Group is a global integrated omnichannel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations. We are an FTSE (Financial Times Stock Exchange) 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

Our Vision is to be the first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently.

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things. That’s why we’ve put our purpose at the heart of our organization, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make it more possible, and deliver to make it happen.

About the role

The Key Account Manager is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the key account manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed. The key account manager will also bring in new business from existing clients or contacts and will develop new relationships with potential clients.

Responsibilities:

• Developing a solid and trusting relationship between major key clients and the company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Assist and coordinate the account team assigned to each client
• Strategic planning to improve client results
• Assist our National Accounts Directors in negotiating contracts with clients and establishing a timeline of performance
• Collaborating with the sales team to maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analyzing client data to provide customer relationship management
• Expanding relationships and bringing in new clients

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, Sales, or a relevant field
• Four to five years of previous work experience in sales, management, key account management, or relevant experience
• Excellent verbal and written communication skills: Must be a listener, a presenter, and a people-person
• Basic computer skills, and experience with CRM (Customer Relationship Management) software and the Microsoft Office Suite, with emphasis on superior Excel skills.
• Able to analyze data and sales statistics and translate results into better solutions
• Strong negotiation skills, with the ability to follow through on client contracts
• Proven results in delivering client solutions and meeting sales goals

A bit about you

As a professional representing RS Group, we insist on exceptional standards, a sense of urgency, and a commitment to add value for our customers. You’ll need an exceptional work ethic, an inherent technical aptitude, and the ability to build and strengthen relationships with our customers.

Our Culture at RS Group

At RS Group, we continue to build our culture around our inclusion strategy, which focuses on five key priorities:

Race, Gender, LGBTQ+, Disability, and Well-being.

Though what we look like today doesn't fully reflect our ambitions, we are working hard to change this. We are committed to ensuring our organization is authentically and sustainably diverse in order to seek and embrace the very best talent that will help us Make Amazing Happen for a Better World.

Our people matter and are vital in keeping our global organization moving, so when it comes to how we work and the culture we create, our aim is to ensure each person is empowered to bring their true self to work every day.

From CEO Lindsley Ruth to our warehouse distribution associates—and everyone in between—we acknowledge we're all different and have something great to contribute. We are all amazing in our own right.

Here at RS, we don’t believe in quick fixes. We acknowledge that sustainable, authentic change takes time, and we will always champion diversity, inclusivity, accessibility, and representation within our culture.

We listened to our people when they asked for a greater, more meaningful focus on diversity and inclusion (D&I) across our global organization. Since then, we've launched five dynamic RS Group D&I employee resource groups to provide support and a voice to employees. Looking at the bigger picture, we have placed diversity, inclusivity, and accessibility at the forefront of our D&I journey.

• EmbRACE - Supporting colleagues of Colo
• Elevate - Supporting the advancement of women in the business
• LifeWorks - Support with mental, physical, and financial wellbeing
• Spectrum - Supporting our LGBTQ+ colleagues
• Bloomers - Supporting early career development

Our Benefits

At RS, we value our employees and are committed to providing a comprehensive, family-friendly and inclusive benefits package. Our people are fundamental to our business, and we are here to offer support every step of the way.

Health and Wellness

Employee health and wellness is an important part of our culture. Throughout the year, RS provides multiple opportunities for our employees to take control of their health, individually and together.

• Comprehensive Benefits - Medical, dental, and vision insurance for employees, dependents, and domestic partners
• Transgender Benefits - Coverage for psychotherapy, hormone therapy, lab testing, medications and certain surgical procedures
• Employee Assistance Programs - Emotional and psychological support, plus, guidance and support on legal, financial, family, and work matters.

Support for Families

RS knows parents Make Amazing Happen every day. We care about our employees—and their growing families—so we provide peace of mind as they begin their most important role.

• Maternity Leave - 12 weeks fully paid
• Paternity Leave - 2 weeks of paid leave
• Adoption Leave - 12 weeks of paid leave for the primary parent
• Foster Parent Leave - 2 weeks of paid leave for a foster parent
• Fertility Benefits - Coverage and support through WINFertility and Cigna to assist in your journey to parenthood

Personal Development

• Education Reimbursement
• Mentorship with Ignite
• Virtual Learning Options
• Lean Competency System Training

Financial Wellbeing

• Dave Ramsey Smart Dollar
• Company paid short and long-term disability and life insurance
• Bonus program - bonus eligibility in addition to salary

Giving Back

• Paid time to volunteer
• The Washing Machine Project

Flexibility & Time Off

• Paid time off, including vacation, jury duty, sick leave, disability, holidays, floating holidays, and parental leave
• Bereavement leave, including miscarriage and extended leave of loss of child or partner

Equal Employment Opportunity

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of nondiscrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training, and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

The pay structure for this role is an 80/20 split for base and commission. The targeted base will be around $85,000.