Knowledge Intelligence Partner (Remote - PST)

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

Our Customer is seeking a Knowledge Intelligence Partner on a contract basis to help drive their AI-powered HR knowledge management program. In this role, you will organize and maintain HR documentation and resources, using AI tools to automate content tagging, improve search, and identify gaps. You’ll support teams by creating templates, guides, and process documentation, and provide training to help them get the most out of their intelligent knowledge systems. Your work will ensure knowledge management is efficient, scalable, and rooted in ethical AI practices, making it easier for employees to find and use the information they need. Success in this role requires strong attention to detail, initiative, and the ability to work independently in a fast-paced environment.

This role is 100% remote in PST.

Responsibilities:

• Organize and maintain knowledge repositories and internal documentation
• Enable content accuracy and relevance by creating frameworks and training for content audit and update processes
• Create and maintain templates, guides, and process documentation
• Support migration and organization of content across platforms
• Tag and categorize content using established taxonomies and metadata standards
• Generate usage reports and identify documentation gaps
• Respond to knowledge requests and help employees locate HR resources
• Coordinate and track knowledge management projects from initiation through completion
• Develop project timelines, milestones, and deliverables for KM initiatives
• Facilitate stakeholder meetings to gather requirements and provide progress updates
• Manage cross-functional workflows for content review and approval processes
• Track action items and follow up with content contributors to meet deadlines
• Create project status reports and presentations for leadership

Skills and Qualifications:

• Bachelor’s degree in information management, library science, communications, or related field
• 4+ years of project or program management experience within operations, learning & development, or communications
• 2+ years of experience in knowledge management, knowledge intelligence, content management, documentation, or related roles
• Strong interest and excitement in working with AI and learning new AI, knowledge management, and collaboration tools
• Strong organizational skills and attention to detail
• Excellent written communication skills
• Strong project coordination and timeline management abilities
• Ability to work independently while managing multiple priorities
• Ability to operate effectively in a fast-paced environment with frequent scope changes
• Strong cross-functional communication and stakeholder management skills with consistent follow-up
• Commitment to ethical AI practices in HR content management
• Familiarity with HR processes and terminology preferred
• Experience in a fast-paced Big Tech environment preferred
• Proficiency with Google Workspace preferred
• Customer service mindset preferred
• Master’s in Library Science preferred
• PMP certification preferred
• Experience with Microsoft library tools/systems preferred
• Learning & Development background preferred

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

* Health Benefits: Medical, Dental, Vision, 401k, FSA.

* Accrued PTO: Up to 15 days per 12 months on assignment

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.