Knowledge Management Project Manager - (Remote - CST/PST)

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

We are seeking a Knowledge Management Project Manager on a contract basis to act as a crucial link between the KM Program, the stakeholders, and the content team's writers to ensure the successful delivery of high-quality Knowledge Management projects. This involves understanding KM needs, coordinating resources, managing project plans, and guiding the project execution.

This role is 100% remote in the US, CST and PST preferred.

Responsibilities:

• Collaborate with 100+ global stakeholders to identify KM pain points, goals, and program content needs
• Support prioritization of organizational objectives and strategic initiatives related to knowledge management
• Consult with internal teams on communication and change management strategies
• Translate complex technical or operational content into user-friendly, digestible language for a broad employee audience
• Coordinate with program owners and communications teams to align messaging in terms of tone, timing, and outcomes
• Develop and maintain scalable KM workstream plans that anticipate, track, and coordinate content requirements across functions
• Provide ongoing project updates and performance reporting using data analytics tools and dashboards
• Identify areas for improvement and propose enhancements to content management strategies
• Lead or participate in workshops, meetings, and training sessions to maintain and promote knowledge management best practices

Qualifications:

• 4+ years of experience in project or program management within knowledge management, content operations, or a related field
• 5+ years of total professional experience preferred
• Master's in Library Science preferred
• Proven ability to independently execute at both strategic and operational levels
• Strong project management skills; formal certification is a plus, but not required
• Experience with content management systems and user editing tools
• Proficiency in learning and communicating complex workflows, systems, and processes
• Excellent communication and interpersonal skills; capable of building relationships across a wide range of teams
• Comfortable working in dynamic, ambiguous environments with evolving priorities
• Strong analytical mindset and data interpretation abilities

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

* Health Benefits: Medical, Dental, Vision, 401k, FSA.

* Accrued PTO: Up to 15 days per 12 months on assignment

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.