Launch/Onboarding Specialist (Hybrid - Greater Los Angeles Area)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking a Launch Specialist on a contract basis to travel across the country to onboard restaurant merchants and enhance the experience they have throughout their life cycle on their platform. You'll work cross-functionally between sales, account management, operations, product, and analytics teams to build a delightful experience for the merchants. You will report to the Manager of Launch and, Product Ops within the Platform Operations organization. This role is partially remote, partially in-office and largely travel-based as you will be regularly traveling to merchant sites in the Greater LA area and across the country.

• Interface directly with merchant restaurants and work tirelessly to improve their experience
• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
• Perform a significant amount of hands-on work with hardware, in addition to learning the ins-and-outs of software configuration
• Create merchant training materials to encourage staff understanding and adoption
• Train merchant staff on effectively using new platforms
• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
• Be able to achieve immediate results and adapt in an evolving work environment
• Look for ways to improve and want to shape the direction of the company

• Bachelor’s degree or equivalent work experience
• A minimum of 5 years work experience in hospitality, restaurant management, or systems implementation
• Able to complete tasks accurately, effectively and on time with superb attention to detail
• Excellent external and internal customer support skills
• Experience working successfully cross functionally with other departments
• Proactive by nature and most engaged when you are operating at the lowest level of detail
• Spanish fluency is a plus

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Benefits include: Medical, Dental, Vision, 401k.