Launch Specialist (New York or San Francisco/Peninsula)

Our customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our customer is seeking a Launch Specialist on a contract basis to support their business needs. Candidates must be based in New York or SF/Peninsula, and willing to travel within their respective cities daily to a different location.

Work Hours:10 Hours

Monday to Friday

Schedule: 11AM to 2PM

Responsibilities:

• Join us in leading the market operations for Client Meal Manager, the fastest-growing way for companies to feed their teams in the office.
• Our vision is to make a great team lunch something employees actually look forward to.
• We take the work out of group meals: companies set the budget, restaurants, and schedule; employees pick exactly what they want from top local and national spots; and meals arrive together, on time, and individually labeled.
• By partnering with vetted restaurants and automating the entire experience, we're redefining workplace meals.
• As one of Client for Business's fastest growing products, this role offers the chance to shape how the world's teams eat together every day.
• Launch new customers on the product, resolve pain points, and ensure great onsite experience
• Be a client's representative: manage quality and performance for clients Have strong communication: field feedback from clients, identify issues, and clearly communicate them to the relevant contact

Skills and Qualifications:

• Based in SF/Peninsula, and willing to travel within their respective cities daily to a different location
• Humble Hustler - No job is beneath you or too small.
• You believe the best way to learn about how to optimize a process is to first hack it together yourself
• Ability to manage ambiguity and work independently in a fast-paced environment and being comfortable with executing with limited guidance Coachable on Technology and Data
• Ability to use communication and collaboration tools like Slack, Zoom, Google Sheets in addition to internal systems at Client
• Ability to learn, communicate, and troubleshoot basic issues clients have with the platform (how to set up their account, place orders, setup backup carts etc.).
• Ability to operate at the lowest level of detail with excellent accuracy and productivity
• Excellent Communication and Time-Management Skills
• Ability to effectively articulate issues, understand problems and implement solutions while managing multiple projects
• Passionate about people management and building relationships that have a strong foundation on empathy and emotional intelligence
• Prior experience in Operations Management, Support, Customer Interviews, and Sales preferably in the hospitality industry

Please Note: The role will require the candidate to move around the city. They will be working in the client's offices primarily.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.