Launch Specialist (Part time- San Francisco, CA & NYC)

Our customer is a Technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our customer is seeking a Launch Specialist on a contract basis to support their business needs. This role is 100% Onsite at San Franscisco, CA.

Responsibilities:

• Based in SF/Peninsula, and willing to travel within their respective cities daily to a different location
• You believe the best way to learn about how to optimize a process is to first hack it together yourself
• Ability to manage ambiguity and work independently in a fast paced environment and being comfortable with executing with limited guidance
• Coachable on Technology and Data - Ability to use communication and collaboration tools like Slack, Zoom, Google Sheets in addition to internal systems at Client
• Expert in the Meal Manager platform
• Ability to learn, communicate, and troubleshoot basic issues clients have with the platform (how to set up their account, place orders, setup backup carts ect).
• Ability to operate at the lowest level of detail with excellent accuracy and productivity
• Excellent Communication and Time-Management Skills
• Ability to effectively articulate issues, understand problems and implement solutions while managing multiple projects
• Passionate about people management and building relationships that have a strong foundation on empathy and emotional intelligence
• Prior experience in Operations Management, Support, Customer Interviews, and Sales preferably in the hospitality industry

Important Note- Part time role Hours-20 hours per week

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.