Learning Management Systems (LMS) Administrator (Hybrid - Sunnyvale, CA)

***Please note that our customer is currently not considering applicants from the following locations: Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, and Tennessee.***

Our Customer is a corporation that develops, manufactures, and markets robotic products designed to improve clinical outcomes of patients through minimally invasive surgery. Founded in 1995, their goal was to create innovative, robotic-assisted systems that help empower doctors and hospitals to make surgery less invasive than an open approach. Working with the top medical professionals, they continue to develop new, minimally invasive surgical platforms and future diagnostic tools to help solve complex healthcare challenges around the world.

Our Customer is seeking a highly skilled contract LMS Administrator to join their dynamic team. This role is onsite in Sunnyvale, CA.

This role will be responsible for the administration and maintenance of the company’s learning system technology to deliver online training to internal and/or external customers. Assists with data migrations, working with IT and outside vendors to test and troubleshoot systems issues; supports development of processes, content generation and loading; maintains training and user profile records; coordinates calendaring and enrollment, tracking, assessments, reporting and customer communications for learning events. In companies with training teams, may serve as a subject matter expert, training the community of business users to maximize the utilization of system features to create and manage learning events, training modules, assessments, and reports.

Responsibilities:

• Develops knowledge of the company's LMS support model and system functionality.
• Needs instruction and supervision for day-to-day tasks.
• Supports more senior LMS administrators.
• Limited interactions with others to complete work.
• Receives direction from senior administrative personnel on complex tasks.
• Helps with basic troubleshooting and support issues and runs reports.
• Supports tasks as assigned.
• Ensure the product complies with all global legal and regulatory obligations.
• Monitoring, follow-up, and close out of LMS support incidents.
• Complete special projects as assigned.

Skills and Qualifications:

• High school diploma/Secondary Education or equivalent; vocational training and/or on the-job training.
• Basic experience with LMS navigation, issue troubleshooting, and tier 1 support.
• Experience in customer support or customer service utilizing a support ticketing system.
• Data entry and software proficiency.
• Technical troubleshooting knowledge and experience.
• Interpersonal and analytical skills.
• Ability to learn and grow.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability