Learning Technology Specialist (Hybrid - Warren, MI)

A partner of The Mom Project in the automotive industry is seeking a contract Learning Technology Specialist to help support their business needs.

This role will provide hands-on operational and technical support for enterprise learning platforms, with a focus on system stability, platform enhancements, and end-user assistance.

Responsibilities include supporting LMS-to-LMS migrations, conducting data validation, and assisting with platform stabilization efforts. This role emphasizes execution and operational support rather than strategic ownership or migration leadership.

Responsibilities:

Platform Administration & Support

• Support day-to-day administration of enterprise LMS and LXP platforms
• Configure courses, curricula, assignments, audiences, and learning paths
• Perform quality checks on content, metadata, and overall learner experience
• Provide Tier 2 platform support, troubleshoot issues, and escalate when necessary

Operational Execution

• Assist with content uploads, testing, and validation of SCORM and xAPI packages
• Support release testing, regression testing, and post-release verification activities
• Execute platform configuration changes based on defined requirements
• Reduce operational backlogs, including tickets, cleanup efforts, and reporting requests

Data, Reporting & Integrations

• Run and validate standard LMS and LXP reports
• Perform data checks related to completions, assignments, and user access
• Support validation of user data files and identify issues for escalation
• Document recurring issues and patterns for IT or vendor escalation

Vendor & Stakeholder Support

• Coordinate with platform vendor support teams on tickets and defect resolution
• Support internal stakeholders, including L&D, HR, and IT, with platform-related inquiries
• Document solutions, FAQs, and standard operating procedures

Skills and Qualifications:

• 5+ years of experience supporting enterprise LMS or LXP platforms
• Bachelor’s degree in Learning, Education, HR, Business, or related field, or equivalent experience
• Strong understanding of LMS administration, learning assignments, and reporting processes
• Experience working with SCORM and xAPI content standards
• Experience with enterprise platforms such as Cornerstone, Degreed, or Workday
• Familiarity with ServiceNow or similar ticketing workflows
• Experience supporting platform upgrades, system migrations, or stabilization periods
• Ability to work from defined requirements and established processes
• Strong documentation and written communication skills
• Strong troubleshooting and organizational skills

Preferred Qualifications:

• Experience supporting cross-functional stakeholders in L&D, HR, and IT environments
• Experience working in large, enterprise-scale learning environments

Hours and Location:

• M-F, 40 hours/week
• Hybrid in Warren, MI - 3 days on-site and 2 days remote/week

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.