Legal Intake Specialist

At Miami Family Law Group, we are committed to providing compassionate and thorough legal services in family law. Our team is dedicated to helping our clients navigate complex legal issues with confidence and care. We are currently seeking a dedicated Legal Intake Specialist with experience in family law, excellent customer service skills, and a background in sales to join our team.

Job Description: As a Legal Intake Specialist at Miami Family Law Group, you will be the first point of contact for potential clients. You will play a crucial role in evaluating potential cases, gathering essential information, and ensuring a smooth and professional intake process. Your ability to provide empathetic and effective customer service, along with your sales skills to promote consultations, will be key in helping our clients feel supported from their first interaction with our firm.

Key Responsibilities:

• Answer and respond to incoming calls, emails, and inquiries from potential clients.
• Conduct initial client consultations to gather detailed information about their legal issues.
• Assess potential cases for suitability and urgency.
• Provide clients with general information about our services and the legal process.
• Promote and sell initial consultations with our attorneys, highlighting the benefits and value of our legal services.
• Schedule consultations and appointments with attorneys.
• Maintain accurate records of client interactions and case details in our database.
• Follow up with potential clients to provide updates and gather additional information as needed.
• Collaborate with attorneys and staff to ensure a seamless transition from intake to case management.
• Handle sensitive and confidential information with discretion and professionalism.

Qualifications:

• Experience in family law or a related legal field is required.
• Proven sales experience, particularly in selling professional services or consultations.
• Excellent customer service skills with a compassionate and empathetic approach.
• Strong communication skills, both written and verbal.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite and familiarity with legal case management software is a plus.
• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Bilingual (English/Spanish) preferred.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to make a meaningful impact in the lives of our clients.

How to Apply: If you are passionate about family law, have the skills to provide exceptional customer service, and have experience in sales, we would love to hear from you. Please submit your resume and a cover letter detailing your experience and why you would be a great fit for this role to ksmith@miafamilylaw.com. Please include in the subject line "Experienced Legal Intake Specialist Resume".

Miami Family Law Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at Miami Family Law Group and help make a difference in the lives of our clients as they navigate their family law issues. We look forward to welcoming a new member to our dedicated team.