Legal Billing and Payment Program Manager

Our customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

Location: Los Angeles area or 100% remote (west coast)

Our customer's Legal Operations Purchasing and Technology pillar is seeking a Legal Billing and Payment Program Manager to support the the legal team globally. This role will service a variety of stakeholders throughout the region and support/partner with the attorney teams and external vendors

Primary Responsibilities Include

• Becoming an expert in the current e-Billing process
• Assist in maintaining and optimize internal resources around e-billing and other tools
• Optimize internal resources to improve legal workflows including developing and circulating best e-billing practices, matter creation procedures, and other tools and processes.
• Assess and complete help tickets including matter inquiries, SOWs, and other related queries.
• Deep dive and root-cause complex billing issues as they arise and suggest solutions
• Troubleshooting invoice submission issues (e.g. why an invoice was rejected or placed on hold).
• Serve as primary escalation regarding e-billing and other workflows where appropriate
• Coordinate with and provide guidance to company's legal vendor regarding process streamlining.
• Assisting in identifying and developing processes improvements in company e-billing and other systems; recommending and implementing process improvements.
• Serve as a back- up coordinator in the PR/PO process.
• Interact with attorneys, vendors, paralegals, administrative assistants, outside counsel, source to pay, finance, and other teams to answer questions concerning invoicing status or processing.
• Assist in creating project/process documentation and self-help tools: process docs, toolkits, legal training, Q&A, process flows, etc.
• Experience created technology or semi-automated solutions to manual processes
• Assist in collecting/tracking data to manipulate in software such as Tableau and Google Sheets and create comprehensive dashboards that facilitate accurate analysis and to drive Legal Department decision making.

Qualifications:

• Consulting mindset: solutions oriented; detail oriented
• Experience troubleshooting invoice payment issues, collaborating with AP, finance, legal or similar functions.
• Excellent communication skills (verbal and written)
• Outstanding organizational skills and meticulous
• Ability to resolve complex issues in creative and effective ways
• Comfort working with data and metrics
• Experience as lead e-billing administrator

Requirements:

• Minimum 6 years of experience in legal operations role
• Legal Tracker invoicing and billing
• Experience automating manual processes
• In house legal ops or Law department/firm experience

Perks are available through our 3rd Party Employer of Record(Available upon completion of waiting period for eligible engagements)

• Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefits Program
• Accrued PTO: Up to 15 days per 12 months on assignment
• New Child Benefit: Up to $4,000 for the birth or adoption of a child while on assignment (conditions apply)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.