Legal Secretary/Receptionist

Role Type: Full-time, temp to perm role

Location: Candidate must be willing to travel to our office in Des Plaines, IL to be considered as this is an in office role

Hourly rate: $25- $28/hour

Core responsibilities

• Manage large amounts of incoming calls and treat each caller with respect and empathy
• Build sustainable relationships and trust with clients through open and interactive communication
• Provide accurate, valid and complete information by using our firm’s case management software.
• Handle client’s stressful situations, provide appropriate solutions and alternatives, and properly direct calls to the appropriate attorney.
• Log customer interactions using our case management software.
• Scan and route documents to the appropriate case using our case management software
• Ask questions when unsure of our processes

Qualifications/Skills

• 1-3 years as a proven administrator/receptionist or alternatively, be highly organized, goal-oriented and willing to learn legalese to adapt to our industry.
• Legal experience is a huge bonus
• Arriving at work on time is important, i.e. 9:00am.
• Must proofread and correct documents – electronic and paper – before documents leave our office
• Empathetic and compassionate phone contact handling skills and active listening
• Familiarity with personal injury law and workers’ compensation law and practices is a bonus
• Client-oriented and ability to adapt/respond to different personalities of clients
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively

Company benefits/perks

• Health Insurance (PPO or HMO)
• Policies - Parental leave within discretion.
• Retirement plan/401(k) plan with employer partial matching
• If you have read this far, let us tell you our law firm is non-toxic and a wonderful atmosphere to work in.
• There is no screaming, no yelling, no egos, and our firm acts in a professional manner.
• We are very team-oriented and work well together.
• We are looking for a candidate who wants to join a team and perform their role accordingly.
• We also reward hard work and effort and accommodate people who want new challenges.
• We do not pigeon-hole employees and upper management values input from all employees.
• We encourage employees to ask questions