Legislative Implementation Associate

Founded in 2008, our Customer represents a global travel community that offers magical end-to-end trips, including where you stay, what you do and the people you meet. They exist to create a world where anyone can belong anywhere, providing healthy travel that is local, authentic, diverse, inclusive, and sustainable. Their website and app uniquely leverage technology to economically empower millions of people around the world to unlock and monetize their spaces, passions, and talents to become hospitality entrepreneurs.

We are seeking a Legislative Implementation Associate on a contract basis to help support our Customer’s business needs. This role is 100% remote.

The Legislation Implementation Associate Role will sit within the company’s Policy Products team. The role is responsible for the implementation of regulatory compliance products related to Short Term Rental regulations, and to provide ongoing support to governments using those products.

What You'll Do:

• Be an expert on regulatory products and be able to explain those products to cross functional teams as well as external stakeholders
• Manage internal intake process when a new regulatory product is required; including gathering and inputting necessary information from a government to build the product and working with the engineering & operations teams to project manage the implementation on behalf of the Policy team
• Deploy a suite of non-technical solutions including responsible hosting pages and customer service talking points after laws are passed
• Onboarding government staffers into the suite of products built for their jurisdictions. This could include developing a webinar or conducting live trainings
• Being the point of contact to government users after they are onboarded to help with any questions they might have. Some of these questions might be able to be answered with quick off the shelf responses, others will require custom replies based on internal cross-functional collaboration

Must-haves:

• 3+ years of relevant experience (Code enforcement, regulatory compliance, account management, software sales and implementation, customer success, or similar fields)
• Ability to work independently as well as a team player in a cross-functional work environment while producing the highest caliber work product in a timely manner
• Experience thriving in a fast paced environment
• Ability to manage multiple projects simultaneously and to prioritize work dealing with multiple stakeholders with competing interests
• Passion for working with clients and providing a high level of customer service
• Commitment to modeling inclusive behavior
• Familiarity with digital marketing and comms tools and metrics of importance
• Experience with Salesforce, Asana and Jira is a plus

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engage
Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.