Lifecycle Operations Technical Manager (100% Remote)

Our Customer is an American financial services and digital payments company based in San Francisco, California. They’re working to help their diverse audiences — sellers, individuals, artists, fans, developers, and all the people in between — overcome barriers to access the economy.

We are seeking a highly motivated Lifecycle Operations Technical Manager on a contract basis to support our Customer's business needs. This role is 100% remote.

Responsibilities:

• Contribute to the design and implementation of lifecycle infrastructure improvements that increase pipeline reliability and performance
• Support the modernization of data integrations between internal systems and third-party marketing tools, with a focus on scalability and operational stability
• Build and maintain automated monitoring and alerting to surface unhealthy or outdated syncs and workflows
• Partner closely with cross-functional teams to ensure infrastructure improvements support real-world campaign execution needs
• Have a strong understanding of campaigns set up and execution of workflows
• Partner closely with Lifecycle Ops, Marketing, Data, and Engineering teams to align technical solutions with campaign execution needs
• Translate complex technical concepts into clear recommendations for non-technical stakeholders
• Demonstrate flexibility to shift priorities based on evolving business and team needs, directly supporting campaign execution and template development when required

Skills and Qualifications:

• Minimum 3 years of experience in email marketing, campaign management, or operations
• In-depth knowledge of technologies and processes involved with email service providers and/or marketing automation platforms
• Experience in lifecycle operations, marketing operations, or marketing technology, with a technical emphasis
• Experience contributing to infrastructure, systems, or data pipeline improvements, either directly or through close collaboration with engineering teams
• Excellent attention to detail, creativity in problem-solving, and project management skills
• Experience working with ESPs such as Iterable, Braze, or similar platforms; technical fluency or scripting experience is a plus.
• Comfortable working in ambiguous environments and contributing to long-term, cross-functional initiatives
• Experience working with vendors and within a matrixed organization with creatives, engineers, analysts, marketing managers, and product teams
• A willingness to learn and a commitment to thoughtful problem-solving
• Detail-oriented mindset with strong written and oral communication skills
• Ability to translate technical concepts for non-technical partners

Preferred:

• Direct Iterable experience
• Experience with customer data platforms or marketing data integrations
• Exposure to monitoring, alerting, or operational tooling for lifecycle systems

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.